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Dayforce Support Analyst III

Company: Ceridian
Location: Honolulu
Posted on: February 22, 2021

Job Description:

This is our promise. Not only for our customers, but our employees as well. -- Do you thrive in an innovative and exciting environment that's continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person's career journey. Ceridian employees have declared Ceridian a Great Place to Work-- in 2019, a Glassdoor Best Places to Work in 2019, and one of Canada's Top 100 Employers for the 16th consecutive year! -- Join theCeridian Support Team responsible for providing world class application supportfor the Dayforce solution; our award winning cloud enterprise human capitalmanagement (HCM) application that is improving the lives of millions of workersacross the globe!-- Crushresolution tickets and capture the hearts of customers like a world classPok--mon hunter. We are a team of customer focus enthusiasts dedicated to thesuccess of our clients. We are constantly innovating, and people recognize it.Clients recognize it. Industry experts recognize it. And most importantly thepeople who use our software love us for it. Due togrowing demand of our HCM application our Support Team is growing. Ouremployees are fun, intelligent, team-oriented people who live our values everyday: Customer Focus, Transparency, Diligence, Optimism, and Agility. Soundintriguing? We are looking for a: Dayforce Support Analyst What Ceridian Can Offer You [Perks of Joining ourTeam]:

  • --Collaborate with the brightest team in Human Capital Management
    --
  • --Flat hierarchy: work, eat, and engage with company execs
    --
  • --Ceridian offers the best of both worlds - the excitement of working in a growing startup
    environment, combined with the opportunities
  • environment, combined with the opportunities of a large organization
    --
  • --Flexible vacation and comprehensive benefits plan
    --
  • --Employee driven career path; Top Talent, Career Talk, Career Pathing, Tuition Reimbursement, Mentorship, & Job Rotation are just some of the People programs we have to help you advance your career
    --
  • --Fun@Work; Company and Department social events, Holidayparties, picnics, and community involvement (each Ceridian employee gets a paid volunteer day
    --
  • --Bring your whole self to work; casual dress code, a diverse workforce, and some of the greatest people around to make your work day--better! What a Dayforce Support Analyst is Responsible for [Day in the life]: TheDayforce Support Analyst delivers B2B application support to Ceridian'sclients. Use your strong analytical and problem-solving skills to efficientlyresolve incidents while maintaining the highest level of clientsatisfaction.-- Becausecustomer focus is in your DNA, you will collaborate with client administratorsas well as QA and Services teams to champion client priorities and driveincidents to closure. You will combine strong technical and functionalproblem-solving skills with a keen business sense to deliver top notchclient-focused support. Your clients will praise your ability to provide themwith regular and timely incident updates.-- You willcontribute to the support knowledgebase by reproducing and meticulouslydocumenting software defects and assist with a wide variety of operationalprojects including; enhancing the customer support experience and optimizinginternal processes and procedures.-- Why This is an Important Position at Ceridian:
    • Ceridian wins when our customers win
    • You get to contribute to our customer's success
    • You get the opportunity to support our award winning cloud enterprise HCM application-- Skills/Experience We Value:
      • 'I got this' mentality and optimism; the ability to rise to a variety of challenges with superior communication, organizational, and problem-solving skills that instill confidence in our customers
      • It's not just about working hard; you know how to celebrate success both customer and team wins (we inject a fun and a positive vibe through out our team; Dubsmash much?)
      • Collaborative work ethic; tackle a creative problem over a game of shuffle board or network with colleagues from other locations at the end of the work day by joining one of our employee run sports teams! This is a tight knit team of customer focus individuals
      • Ability to work flexible hours--
      • BA degree and/or relevant work experience in the industry preferred What Would Really Make You Stand Out:
        • SQL and an understanding of relational database systems--
        • Familiarity with Microsoft Server Technology (e.g. Windows, SQL Server) Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique.-- We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.--

          We encourage all individuals to apply for positions that fit their passions.--
          We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.--

Keywords: Ceridian, Honolulu , Dayforce Support Analyst III, Professions , Honolulu, Hawaii

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