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Technician IT Business Intelligence

Company: Bank of Hawaii
Location: Honolulu
Posted on: April 8, 2021

Job Description:

Job Description

Under the direction of the manager, this position works with business partners and vendors to design, develop, implement and utilize business intelligence strategies/tools to assist in the delivery of clear, reliable data and metrics to better understand and improve business processes. If applicable or appropriate, ensures business unit's compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

  • Business Partnership
  • Nurtures a positive business relationship with business units and partners.
  • Point of contact for one or more business applications.
  • Facilitates and works with business users to identify and analyze their needs and define business requirements for new or existing systems.
  • Ensures that business requirements are clear, feasible and properly prioritized.
  • Facilitates discussions among technical staff to provide the business community with alternatives and solutions to meet agreed requirements.
  • Identifies and proposes business solutions.
  • Negotiates deliverables across multiple business groups.
  • Understands and applies the discipline of business process management.
  • Analyzes business partner operations to determine opportunities to streamline and automate business process.
  • Supports planning and prioritization of process engineering and related activities.
  • Advises business partners on options, risks, cost versus benefits, and impact on business process, goals and budget.
  • Leads project planning sessions with clients, business analysts, and team members.
  • Directs efforts and communicates project status, schedules and risk assessment.
  • Negotiates agreements and commitments by facilitating communication between business units and IT.
  • Development:
  • Develops and maintains systems from a given set of requirements directly or through other staff.
  • Leads design, code and configuration reviews.
  • Analyzes reviews and rewrites programs and systems to increase operating efficiency or to adapt program to new requirements either internally or through a contracted vendor.Ensures system application, configuration, and/or program code produced individually, by vendors or staff members adheres to the Bank's standards and applicability to business requirements.
    • Provides logic, screen flows, and diagrams depicting data integration and flows from technical specifications.
    • Develops and maintains documentation of all technical development and subsequent revisions.
    • Reuses existing components in new designs and develops new code for reuse.
    • Makes recommendations towards the development of new code or reuse of existing code.
    • Maintains and enhances third-party software.
    • Leads the planning and execution of application and systems installations and upgrades, including security and program configuration and maintenance for business applications and databases in production, development, test and disaster recovery environments.
    • Leadership
    • Leads and participates in team events and projects.
    • Works with all levels of staff and management to address concerns and resolve issues.
    • Coordinates and communicates status on issues, projects and other business activities to management and business partners.
    • Drives assigned tasks through to completion.
    • Provides technical leadership, assistance, and review of work for junior and peer staff members and vendors.
    • Provides appropriate staff mentoring and coaching to foster a strong team atmosphere.
    • Provides input for performance management and development opportunities for junior staff.
    • Responsible for their own learning; takes the initiative to become educated and knowledgeable on topics that pertain to technology, banking industry, and their job.
    • Educates users on systems and processes and acts as and IT consultant.
    • Provides cross training with other team members to maintain effective back up.
    • Understands and articulates to the IT organization the direction of the business, emerging technologies and their cost/benefit.
    • Investigates and facilitates the development of new approaches and techniques for possible implementation individually or through staff. Works closely with management to ensure that all systems are in line with the IMSG technology strategy.
    • Reviews current process and recommends alternatives/solutions for improved efficiency.
    • Accountable for developing and communicating career goals to management.
    • Develops plan for achieving established career objectives.
    • May assist with the leadership of a team or section including staffing, scheduling, performance management and development.
    • Production Maintenance
    • Supports the production environment; logs and tracks problems; responds to questions and support requests and ensures the production environment meets service levels established with business units.
    • Leads and ensures appropriate analysis of problems, initiates corrective actions through resolution, takes steps to improve production support, implements preventative measures and ensures status updates are provided to those impacted in support of the IMSG Service Level Agreement.
    • Facilitates meetings with Business Units and technical staff to address issues.
    • Ensures outstanding problems are addressed by the appropriate support group/individual and priorities and deadlines are established.
    • Performs regular follow-up according to procedures, and confirms resolution with user prior to closing the problem reports.
    • Confirms impact of user problems are communicated via the various communication channels.
    • Maintains knowledge of products and services supported.
    • Ensure system performance levels are monitored and develops the appropriate alerting and reporting processes as appropriate.
    • Initiates communication with vendor and if needed, escalates with vendor management for problem resolution.
    • Implements program/system updates and enhancements, in accordance with corporate policies and Information Management and Systems Group (IMSG) standards.
    • Manages application system updates and ensures that processes are in place such that similar updates are applied to the underlying infrastructure and associated interfaces.
    • Coordinates with other technical teams to identify, research, and resolve problems with application systems, their associated interfaces, and underlying infrastructure.
    • Maintains documentation of IT procedures, system configuration standards, maintenance and upgrades.
    • Follows risk management guidelines and procedures.
    • Ensures compliance with applicable BOH policies.
    • Systems Analysis
    • Leads systems and/or process analysis and design to meet functional and organizational requirements, individually and/or through assigned staff.
    • Provides input and recommends alternatives while costing, estimating, or validating solutions, individually and/or through assigned staff.
    • Incorporates Bank of Hawaii Information security policies and procedures into all system designs.
    • Incorporates the reuse of existing components within designs where feasible and efficient.
    • Aligns systems designs with Bank of Hawaii's business and technical strategies.
    • Participates in continuous review to ensure that systems meet changing business and regulatory conditions.
    • Manages full systems life cycles which include hardware or software replacement and redesign.HR68630/68631/68632REV201712XX68632REV
      • Testing
      • Develops test plans that incorporate Corporate Testing Standards and may guide junior staff in the use of industry standards.
      • Provides guidance on the development of appropriate testing activities for junior staff.
      • Directs and performs testing activities.
      • Partners with Business units in support of test scripts and test plans for acceptance testing.
      • Reviews vendor documentation and assists business units with procedures development.
      • Leads design and pre-implementation walkthroughs.
      • Ensures that a test environment is available.
      • Ensures test results are documented and approvals are received prior to implementation.
      • Ensures development and validity of disaster recovery plans for assigned applications.
      • Defines interface requirements and methodology.
      • Recommends business testing requirements.
      • Vendor Management:
      • Has an understanding of contractual agreements and holds vendor accountable to the terms of the agreement.
      • Manages vendor to deliver agreed-upon service levels and delivery commitments related to systems performance.
      • Manages resolution of issues and concerns with vendor performance especially where there is impact to production and project deliverables.
      • Directs vendors to configure vendor delivered products and services to adhere to defined technical specification.
      • Leads and/or participates in contractual negotiations and recommends appropriate changes based on corporate IT standards and support requirements.
      • Leads the development of Request for Information (RFIs), Request for Proposal (RFPs) and business cases.
      • Leads and/or participates in evaluation of vendor proposals and performance taking into account corporate strategy and IT architecture standards...... click apply for full job details

Keywords: Bank of Hawaii, Honolulu , Technician IT Business Intelligence, Professions , Honolulu, Hawaii

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