Core Systems Analyst

Company: University of Hawaii FCU
Location: Honolulu
Posted on: May 15, 2022

Job Description:

Job Description DO YOU WANT TO MAKE A DIFFERENCE?Join a spirited, dynamic team with Hawai`i's leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members. Over 200% Match 401k • 100% Paid Medical • 35 Paid Days OffEnjoy these benefits, competitive pay, and more as a University of Hawai`i Federal Credit Union employee! JOIN US! We look forward to hearing from you.Position Title: Core Systems Analyst Department: Information Technology FLSA Classification: ExemptReports to: Information Technology Manager Position Purpose:This position's responsibilities are performing core system support functions, ensure core and ancillary systems are configured and maintained in an accurate and efficient manner. Additional responsibilities include software/hardware support and maintaining documentation. Essential Functions:

• Core System Support (80%)
• Responsible for managing and implementing core system maintenance.
• Responsible for managing and implementing core system configurations.
• Responsible for managing core case management.
• Provides system management support.
• Provides support for all core system applications.
• Performs data processing.
• Generate Ad-hoc core system reports.
• Maximize performance of core systems.
• Acts as liaison between core system and staff.
• Responsible for third-party integration to core systems support and maintenance.
  • Technical Support (20%)
  • Provides help desk support and end user training.
  • Troubleshoots hardware, software, and network problems by performing a variety of diagnostic procedures to identify implement appropriate corrective measures.
  • Responsible for maintaining all information technology and security systems including hardware and software systems, mobile and digital systems, electronic and key access systems, alarm and camera systems, A/V, and voice/phone systems.
    • IT Processes
    • Responsible for creating, updating, and maintaining documentation of department's core operating procedures and best practices.
    • Assists IT Manager in the support and maintenance of strategic short- and long-range plans for the department.
    • Contributes and assist is in achieving the strategic objectives of the credit union.
    • Adaptable in supporting multiple support areas and locations with varying core and non-core technology needs.
      • Performs other duties as assigned.Performance Standards:
        • Accurately perform data processing functions.
        • Accurately perform core system configurations.
        • Maintain optimal performance of core system.
        • Timely response to system and user issues.
        • Knowledgeable of core system and ancillary applications.
        • Cross-trained in system management.
        • Minimize downtime in information systems.Qualifications:Education/Certification: Four-year degree in Information Technology/Computer Science or equivalent work experience.Required Knowledge: Must be proficient in MS Office Suite. Working knowledge of all information systems programs: Core system, e-mail, telephone system, security, facilities, and records management.Experience Required: Four (4) years' experience in information technology.Financial institution systems knowledge considered to be a strong plus.Skills/Abilities: Requires the development, preparation, and monitoring of budgets.Excellent verbal and written communication skills.Excellent analytical, creative, and problem-solving skills. Excellent coaching and mentoring skills.Able to prioritize workload and meet deadlines.Able to work independently and make sound decisions. Activities and Requirements of this Position:Repetitive Motion: Movements frequently and regularly required using wrists, hands, and/or fingers.Communication Skills: Must frequently convey detailed or important instructions of ideas accurately and quickly.Visual Abilities: Average visual acuity necessary to read, prepare and inspect documents or products.Hearing: Able to hear average or normal conversations and receive information.Physical Strength: Sedentary work (sitting most of the time). Must be able to lift, push and pull up to a minimum of 70 lbs.Reasoning Ability: Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.Mathematics Ability: Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.Language Ability: Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English. Working Conditions:Air-conditioned, smoke-free office setting. Must be able to travel to branch sites.Attendance Requirements:Please note that scheduled attendance requirements may change due to business needs.Business Hours:Monday through Saturday, as scheduled. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.

Keywords: University of Hawaii FCU, Honolulu , Core Systems Analyst, Professions , Honolulu, Hawaii