Help Desk Technician
Company: CALIBRE Systems, Inc.
Location: Honolulu
Posted on: August 4, 2022
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Job Description:
CALIBRE Systems Inc., an employee-owned Management Consulting
and Digital Transformation company, is seeking a Help Desk
Technician to join our team in Ft. Shafter, Honolulu, HI The
successful candidate must have prior IT Service Desk operations
experience. This is an excellent opportunity that provides
on-the-job learning and mentorship. The role will serve as the
initial point of contact and will gather and analyze information
about the user---s issue to answer basic questions about
installation, operation, configuration, customization, and usage of
assigned products to determine the best way to resolve their
problem. Provides technical support of hardware, systems,
sub-systems and/or applications. Assists with navigating around
application menus, may be required to remote into customer---s
computer. Troubleshoot network connectivity issues, working with
remote employees on a corporate network. Required Skills Must have
one of the following: Network, A or Security Certification Must
have an active DoD Secret clearance or higher. Previous computer
technical support. Understanding of Active Directory to unlock and
reset passwords. Proficient knowledge and understanding of Service
Desk software and hardware technologies. Proficient with
troubleshooting all Windows Operating systems. Ability to
troubleshoot and resolve email issues, specifically MS Outlook.
Ability to communicate clearly and effectively, both verbally and
in writing. Telephone and listening skills. Outstanding customer
skills, with the ability to empathize and professionally
troubleshoot and resolve customer---s issues. High School Diploma
or equivalent Must perform well as part of a team under direct
supervision. Excellent written and verbal communications CALIBRE
and its subsidiaries are an Equal Opportunity Employer and supports
transitioning service members, veterans and individuals with
disabilities. We offer a competitive salary and full benefits
package. To be considered, please apply via our website at
www.calibresys.com . Come join our dynamic team. CALIBRECareers
Keywords: CALIBRE Systems, Inc., Honolulu , Help Desk Technician, Professions , Honolulu, Hawaii
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