Implementation Consultant
Company: Proservice Hawaii
Location: Honolulu
Posted on: May 28, 2023
Job Description:
JOIN YOUR PROHANA
Listed as one of Hawaii's Best Places to Work for over 17 years and
Hawaii's Top 250 Businesses, at ProService our PROhana isn't just
your co-workers, it's your community. Being a member of our PROhana
means you'll be joining a team of other high performing individuals
committed to and motivated by our core mission: Empowering Hawaii
Employers to Succeed. IMPLEMENTATION CONSULTANT
After the sales team welcomes a new client partner, our
Implementation team steps in. Their goal is to seamlessly implement
new clients and make sure service teams are set up for success. To
do this, they help new clients with platform setup and training.
They capture employee data, enroll worksite employees in benefits,
and stand shoulder-to-shoulder with clients to ensure they have a
successful first payroll.
You'll be the first and main point of contact during their
onboarding journey post-sales, providing awareness of their
onboarding milestones and learning experiences on our services and
products. This role will simultaneously manage multiple client
implementations with varying due dates, collaborating with client
contacts and internal departments to ensure a successful onboarding
experience that results in a warm transfer to their service team.
This role executes all onboarding responsibilities for small
business client groups.
WHAT YOU'LL DO
- Own client engagement and coordination for the entire
implementation lifecycle.
- Conduct employee onboarding & implementations, user level
training, system setup, configuration, and demonstrations of core
and add-on products.
- Through thoughtful, curious client listening and engagement,
demonstrate in-depth working knowledge and understanding of the
following:
- ProService's contractual conditions & service
standards/expectations
- HRMS product knowledge & technical functionality to identify
technical solutions to ensure timely and accurate configurations
that meet client satisfaction and adoption.
- Various HR topics including payroll, HR compliance, basic time
& attendance, insurance programs (healthcare and workers'
compensation)
WHAT WE'D LIKE FOR YOU TO HAVE
- Experience
- 3+ years of customer service experience in a fast-paced,
professional, business environment that required strong attention
to detail.
- Prior experience in HR, payroll, benefits and/or general
business administration a plus.
- Proficient with Excel, Word, and Google Applications. Ability
to quickly learn new platforms and systems including configuring,
training and supporting on multiple systems.
- Ability to effectively communicate one to one, and in small or
large groups.
- Passion for providing exceptional customer experiences that
provide satisfaction and results that serve to the client's needs
while being mindful of the operational impact to maintain
expectations.
- Ability to establish partner relationships and be visible and
accessible.
- Strong Organizational Skills. Ability to plan, organize, and
schedule in an efficient productive manner.
- Effectively able to juggle multiple projects while focusing on
key priorities.
- Confident in judgment and decision making.
- Ability to understand and absorb complex, new information
rapidly.
WHY YOU'LL LOVE PROSERVICE
- Our PROhana. Our employees and customers consistently express
the best thing about ProService is our team. See for yourself and
check out our Glassdoor reviews.
- A commitment to holistic well being. Generous employer
contribution toward medical benefits, paid holidays
- Professional Growth & Development. We offer opportunities for
continuing education and make new opportunities available
internally first.
- At ProService, We Learn & We Play for Keeps. We hold ourselves
to the highest standard and strive towards excellence. However, we
know (from experience!) the road to excellence is paved with
lessons learned and we give our PROhana the space to take on new
challenges, to make mistakes and to learn from them!
#LI-ONSITE
Keywords: Proservice Hawaii, Honolulu , Implementation Consultant, Professions , Honolulu, Hawaii
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