Junior IT Business Analyst
Company: Hawaii Gas
Location: Honolulu
Posted on: April 18, 2024
Job Description:
Overview
The Junior IT Business Analyst will collaborate with clients,
advocating for information technology needs and assisting them in
improving their business and technical processes. The Junior IT
Business Analyst will partner with clients to perform feasibility
studies and lead IT projects, raising clients' awareness of
emerging IT capabilities and developing tactical plans to take
advantage of them. They will also stay abreast of industry
developments and assist IT operations, communicating customer needs
to appropriate departments and identifying and documenting data
sources and relationships. The IT Business Analyst will possess
strong analytical, communication, and interpersonal skills and work
collaboratively with a team while also being able to work
independently.
Responsibilities
ESSENTIAL FUNCTIONS/RESPONSIBILITIES
- Collaborate with the clients (lines of business) to improve
their business and technical processes by:
- Acting as the customer's advocate for information technology
needs.
- Understanding their business and technical roles.
- Assisting them in documenting their business and technical
processes.
- Integrating appropriate information technology and services
tools and capabilities.
- Assisting them in planning for information technology and
services training.
- Partner with clients to:
- Perform initial feasibility studies and cost/benefit/risk
analyses for potential new or additional information technology and
services products or services.
- Lead information technology and services projects, which
includes overall project scheduling and coordination of resources
to ensure schedules are met.
- Raise clients' awareness of information technology and services
by:
- Educating them regarding emerging information technology and
services.
- Informing them of information technology and services plans and
capabilities.
- Assisting them in developing tactical plans to take advantage
of information technology and services.
- Keep abreast of the latest developments within the gas utility
industry and the information technology industry by using all
available resources.
- Assist information technology and services operations:
- Communicate customer needs/directions to appropriate functional
departments.
- Identify and document data, their sources, uses, and
relationships. OTHER FUNCTIONS/RESPONSIBILITIES:
- Performs all other related duties as instructed by the
supervisor/manager. Qualifications
Required Education and Work Experience
- Bachelor's degree in Business, Management Information Systems,
or equivalent work experience required.
- One year of analytical experience in small to large/complex IT
applications, including experience in developing business plans,
process models, and customer solutions
- One year of exposure to information systems, LAN environments,
and telecommunications. Desired Skills and Attributes
- Sound understanding of the principles and theories of
information systems technologies generally acquired through
college-level courses or equivalent experience.
- Sound knowledge of the principles and practices of IT Business
Analysis.
- Effective written, oral, and listening communication
skills.
- Strong interpersonal skills to influence and persuade various
groups or individuals and provide excellent customer service.
- Ability to effectively conduct user training.
- Demonstrated strong analytical skills. Ability to conceptualize
new ideas quickly.
- Ability to remain flexible in a demanding work environment and
adapt to rapidly changing priorities.
- Basic presentation and platform skills to conduct and
facilitate briefings and meetings.
- Interpersonal skills in handling contentious, challenging, and
sensitive issues. Ability to address such matters professionally
using tact, courtesy, and discretion.
- Analytical and administrative skills for such tasks as
preparing and monitoring project requirements, resolving cost and
time constraints, and conflicting priorities.
- High level of integrity, including the ability to handle
sensitive/confidential information.
- Highly results- and customer-oriented.
- Proficient in the Microsoft 365 suite of tools, especially
Word, Excel, Project, Visio, and PowerPoint.
- A collaborative, team-oriented style, yet able to work
independently.
- Ability to adapt to unexpected setbacks and develop contingency
plans.
- Ability to quickly learn about and understand all technologies
the IT team supports.
- Ability to develop strong relationships with internal clients
and vendors.
- Excellent communication skills; experience working across
multiple levels, functions, and business units. Strong
demonstration and presentation skills; experience with providing
user training. Preferred Education and Work Experience
- Some experience in an energy and utility environment.
- Hands-on experience with cloud-based SaaS, IaaS, and PaaS
solutions.
- Knowledgeable in business processes such as sales, accounting,
and IT service management.
- Software contracts administration and project administration
experience.
- Familiarity with controls audit requirements and process flow
analysis. Preferred Licensure, Certification, Registration, or
Designation:
- IT Information Library Version (ITIL) 3 or 4
certifications
- International Institute of Business Analysis (IIBA)
certification
Keywords: Hawaii Gas, Honolulu , Junior IT Business Analyst, Professions , Honolulu, Hawaii
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