Systems Analyst-Senior
Company: Marriott
Location: Honolulu
Posted on: May 3, 2024
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Job Description:
Job Number 24074354
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue,
Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
Senior Systems Analyst - Incident Management - Bethesda, MD
JOB SUMMARY
DUTIES :
Lead the coordination for resolving application(s) incidents as a
technical expert.
Perform research, analysis, and facilitate incident resolution.
Accountable for restoring normal service operation as quickly as
possible and to minimize the impact on business operations for
application-related incidents, thus ensuring that the best possible
levels of service quality and availability are maintained.
Partner closely with Applications team and the broader Application
Production Support team to quickly resolve and prevent
incidents.
Drive incident resolution
Act as the application(s) lead for all incident bridge calls to
evaluate event, maintain timeline and ensure that service is
restored as quickly as possible.
Act as decision owner of when to shift demand and/or take redundant
capacity offline or bring it back online.
Determine need for new Incident or association with Known Error or
other existing Incident and ensure they are added to existing
Incident or new ticket is created.
Partner with Monitoring Team to ensure that application monitoring
is present, current and that metrics meet need to proactive
response to anticipated degradation/outage.
Own the Known Error Database and ensures all application Incident
playbooks are documented and updated appropriately.
Ensure that Known Error playbooks are followed during Incident
calls.
Define/publish appropriate application incident metrics.
Other duties as assigned within area of responsibility.
REQUIREMENTS: bachelor's degree or foreign equivalent in Computer
Science, Computer Engineering, or related technical field followed
by seven (7) years of progressively responsible experience in
information technology application development and/or support.
Experience must include:
5 years in a technical discipline role with experience in planning,
implementing, and evaluating processes, systems and/or
initiatives.
5 years of experience in software development using multiple
programming languages and methodologies
5 years of experience applying measurement processes/methods for
assessing program outputs and outcomes or progress towards goals
and objectives.
100% remote; position may be performed from anywhere within the U.S
and Up to 5% domestic travel.
LOCATION : 7750 Wisconsin Avenue, Bethesda, MD, 20814
California Applicants Only : The salary range for this position is
$143,458 to $209,169.00 annually.
Colorado Applicants Only : The salary range for this position
is$143,458 to $190,154.00 annually.
Hawaii Applicants Only: The salary range for this position
is$143,458 to $209,169.00 annually.
New York Applicants Only : The salary range for this position is
$143,458 to $209,169.00 annually.
Washington Applicants Only : The salary range for this position is
$143,458 to $209,169.00 annually. In addition to the annual salary,
the position will be eligible to receive an annual bonus. Employees
will accrue 0.04616 PTO balance for every hour worked and eligible
to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health
care flexible spending account, dependent care flexible spending
account, life insurance, disability insurance, accident insurance,
adoption expense reimbursements, paid parental leave, educational
assistance, 401(k) plan, stock purchase plan, discounts at Marriott
properties, commuter benefits, employee assistance plan, and
childcare discounts. Benefits are subject to terms and conditions,
which may include rules regarding eligibility, enrollment, waiting
period, contribution, benefit limits, election changes, benefit
exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables
associates to Be connected. Headquarters-based positions are
considered hybrid, for candidates within a commuting distance to
Bethesda, MD; candidates outside of commuting distance to Bethesda,
MD will be considered for Remote positions.
The application deadline for this position is 28 days after the
date of this posting, 04/29/2024.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Marriott International is the world's largest hotel company, with
more brands, more hotels and more opportunities for associates to
grow and succeed. Be where you can do your best work,--- begin your
purpose, belong to an amazing global--- team, and become the best
version of you.
Keywords: Marriott, Honolulu , Systems Analyst-Senior, Professions , Honolulu, Hawaii
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