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Installation Technician

Company: AT&T
Location: Waipahu
Posted on: June 14, 2018

Job Description:

As a DIRECTV Technician - Installation, you will be responsible for providing our customers excellent service through installing, troubleshooting, and upgrading satellite TV systems.Essential Duties and Responsibilities include:


  • Preparing for installations by reviewing installation orders, gathering equipment, supplies and tools and coordinating schedules with customers.
  • Planning installations by evaluating location, locating access and laying-out equipment and wiring plan.
  • Establishing satellite TV systems by installing equipment, running and pulling cable, programming and calibrating equipment while adhering to codes, regulations and standards.
  • Verifying satellite TV systems for correct functionality and optimal performance by testing equipment and connections and identifying and correcting any issues.
  • Maintaining accurate records through documenting installations, services and repairs.
  • Maintaining and improving service and rapport with customers through listening to their descriptions of problems, answering questions and resolving issues through diagnosing, troubleshooting, repairing, replacing and/or upgrading components.
  • Referring to schematics, manuals and manufacturer's instructions as needed.
  • Maintaining a safe work environment by following safe practices and adhering to safety policies.
  • Ensuring adequate supply levels by inventorying stock, placing and verifying orders.
  • Updating and improving job knowledge by participating in educational opportunities and reading technical publications.
  • Enhancing the organization's reputation through personal accountability for accomplishing new and different requests and always striving to add value.
  • Other duties as assigned.


    QualificationsMust possess a valid driver's license in the primary state of residence


    • Must be able to speak clearly, concisely, and to communicate effectively in a courteous and professional manner
    • Solid written communication skills required
    • Must be able to work full time, up to and including six days a week; which may include nights, weekends, and holidays, as required
    • Must meet company hiring criteria for pre-employment screening, including drug test, criminal background check, fitness for duty, and MVR check
    • Must be able to obtain all necessary certifications, including SBCA, Service, SW iM, and Ka/Ku, as required
    • Working knowledge of Microsoft Office and inventory software systems preferred
    • SBCA and/or other industry certifications preferred
    • Six months experience in telecommunications, electrical, construction, or related field preferred
    • Working knowledge of handheld electronics, including smart phones, iPads, etc., preferred
    • Must be able to lift up to 80 pounds and climb ladders up to 40 feet in length
    • Must be able to work in tight spaces, including attics and crawl spaces
    • Must be able to work outside in extreme weather conditions, including precipitation and temperature variations
    • Must be able to stand for extended periods of time
    • An essential duty of the position of Technician is to install satellite dishes with the use of a ladder on customers homes. The ladders used by DIRECTV have been rated by the American National Standards Institute (ANSI) to hold a maximum total weight (including tool belt and equipment) of 375 lbs. To allow for the weight of equipment an individual's weight cannot exceed 275 lbs.


    • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications and requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      Additional Information:

      Prerequisites:




      • Specific assignments may involve driving a company vehicle. These assignments require a minimum age of 18, an acceptable driving record and a valid driver's license.
      • May require the ability to drive a vehicle with manual transmission, depending on job assignment.
      • Satisfactory attendance record and performance ratings in present job.
      • Satisfactory results from a security investigation, as required, unless previously met.
      • Other factors which may vary based on work group requirements.

        PhysicalRequirements:




        • Must wear body belt and pouch with tools weighing about 15 pounds.
        • Lifting will be required, up to 80 pounds, depending on assignment.
        • Uses hand tools such as screwdrivers, pliers, drills and wrenches.
        • To meet manufacturer's safety requirements on equipment used, candidate's body weight, plus tools and material, must not exceed 300 pounds for assignments involving ladder climbing.
        • Must be able to distinguish colors in accordance with specific job requirements.
        • Must be able to climb ladders up to 28 feet and work aloft with hand tools.
        • Requires the ability to climb poles and ladders.


          Hours:
          Hours vary depending on assignment. May be required to work day, evening, or night shifts; overtime, call-outs, weekends and holidays as required. On-call availability may be required. Out- of-town assignments may be required which may include travel and overnight stay.Training:

          • Classroom training.
          • On-the-job training.

            Keywords: AT&T, Honolulu, Installation Technician, Professions, Waipahu, Hawaii

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