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End User Support Technician with Security Clearance

Company: Ka'ala Systems Technology Corp
Location: Honolulu
Posted on: November 10, 2019

Job Description:

End User Support Technician Location: Pearl Harbor, Hawaii Mandatory Certification Requirements: * MUST be certified HDI Desktop Support Technician * MUST hold a current Security Plus Certification The qualified candidate will be responsible for the following: Provide end user device and software support. The contractor shall provide end-user device and software support, to include initial imaging (using a methodology defined, maintained, and managed by DoDNet IT Services). Further, end-user device support includes the configuration of new systems (including disk encryption (BitLocker) configuration and Basic Input/Output System (BIOS) / Unified Extensible Firmware Interface (UEFI) configuration as defined by DoDNet IT Services), reimaging of existing systems, diagnosis and repair of existing systems, and coordinating with DoDNet IT Services (e.g., providing touch labor support) to maintain the security posture of existing systems. End-user device support also includes ensuring secure communications for voice services and mobility devices to include provisioning account services (add/change/delete), and purebred installation or other capabilities for mobile devices. End-user devices are inclusive of all end-user IT devices (e.g., laptops, desktops, tablets, mobile devices, desk phones, audio visual equipment, zero clients, thin clients, piloted devices, printers, multi-function devices, and associated peripherals). End-user software support includes coordinating with DoDNet IT Services to install and configure DoDNet IT Services-authorized application software. Provide touch support as directed by DoDNet Service Management Center (DSMC) for local lan and server devices when virtual support is unreachable or not available, Ka'ala Systems Technology Corp. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA. U.S. Citizenship is required for this position. If you are interested please apply and/or call 808-521-7000

Keywords: Ka'ala Systems Technology Corp, Honolulu , End User Support Technician with Security Clearance, Professions , Honolulu, Hawaii

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