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Field Service Technician (chemicals & equipment)

Company: Norchem
Location: Honolulu
Posted on: November 11, 2019

Job Description:

"Norchem Corporation specializes in the development, blending, and implementation of laundry chemical technologies for the commercial textile services industry. We are seeking a technical service professional with an aptitude for troubleshooting industrial machinery & testing water chemistry who has a passion for customer service, account management, and is solutions oriented. This individual will serve our growing customer base in specified regions. Essential Responsibilities: Perform scheduled sales and service calls, product ordering, and technical problem-solving tasksWork with customers to fully understand their challenges, opportunities, and develop solutions.Utilize technical expertise to install, repair, & troubleshoot production equipment, automated product dispensing systems, and water recycling systems.Execute equipment start-ups and training for customers.Build relationships with prospects to identify sales opportunities through customer networkMake recommendations to improve overall plant inefficiencies for all assigned customer accountsProduce timely and detailed service reports, inventory reports, and expense reportsMaintain the highest level of customer satisfaction by being thorough in your service visits and delivering consistent quality results from our solutionsAct as the point of contact for all assigned customer's in a respective territoryWater testing of effluent and influent water streamsProgram production formulas and titrate water chemistryConduct quality and production audits with customer staffWork with engineering team and share information across the organizationPrerequisite Skills: Proficient in laptop and tablet technology to include but not limited to Word, Excel, PowerPointHighly self-motivated with the ability to prioritize complex, diversified responsibilities, multi-task effectively and execute tasks with minimum supervision.Strong attention to detail and accuracyElectro-mechanical adeptnessTakes ownership of issues or questions, will recognize when to address the appropriate supervisors, and promptly follow up accordingly to the customer.Ability to maintain a high level of confidentiality by handling sensitive and private customer informationProven ability to meet deadlines and key metrics, work independently, as a team player, and drive results in a fast-paced, team-based environment.Working well in a team environmentMust have a valid driver's licenseExperience Proven technical service and maintenance history: 2 years in sales and technical service of commercial production facilities preferredAssociates degree or similar in Chemistry, Technical and/or Mechanical, electromechanical with machine repair experience preferredMilitary background a plus Benefits in Addition to Annual Compensation Include: Medical DentalLife401(k) Plans Vacation AccrualFor more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.https://norchemcorp.isolvedhire.com/jobs/101927-29054.html"

Keywords: Norchem, Honolulu , Field Service Technician (chemicals & equipment), Professions , Honolulu, Hawaii

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