Service Desk Agent Level 1

Company: SAIC
Location: Honolulu
Posted on: April 4, 2021

Job Description:

Job ID: 214800 Location: HONOLULU , HI , US Date Posted: 2021-03-30Category: Wage Determination (SCA)Subcategory: Service Contract ActSchedule: Full-timeShift: Day JobTravel: NoMinimum Clearance Required: Interim SecretClearance Level Must Be Able to Obtain: SecretPotential for Remote Work: No
Description SAIC is hiring a--Service Desk Agent I--for a key role supporting the US Armed force AESD team in--Honolulu, HI. -- JOB DUTIES:

• Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• Route calls to product line specialists, application, or system support specialists.
• Maintain and updates records and tracking databases.
• Alert management to recurring problems and patterns of problems. Qualifications REQUIRED EXPERIENCE AND CLEARANCE:
  • HS/GED and 0 years experience.--
  • AA Degree in related discipline and one (1) year of related experience; OR, High School and two (2) years related experience with relevant certification (preferred).--
  • Candidate must be a US Citizen.
  • Candidate must be able to obtain or possess a Full DOD Secret Security Clearance. An interim Secret clearance is required to start. DESIRED EXPERIENCE AND CERTIFICATIONS:
    • Current Security+ or ability to obtain certification within 2 months of hire.
    • Bilingual in English and Japanese (read, write, and communicate verbally).
      SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

Keywords: SAIC, Honolulu , Service Desk Agent Level 1, Sales , Honolulu, Hawaii