Teller (Relationship Service Representative) - Kona Banking Center
Company: Bank of Hawaii
Posted on: April 5, 2021
Under the supervision of the Manager, the Relationship Service
Representative delivers exceptional customer experiences by
building a connection with clients to understand their financial
needs. The RSR is responsible for accurately and efficiently
processing transactions as well as ensuring customers are connected
with the most appropriate banker to meet their needs. This position
is also responsible for educating customers about the different
product and service solutions as well as alternate channels of
banking. The RSR assists in business unit's compliance with all
regulatory requirements and Bank policies and procedures, including
those related to Fair Banking, Anti-Money Laundering laws and
regulations, Bank Secrecy Act and USA PATRIOT Act, as
- Provides quality service by interacting directly with clients.
Processes a widerange of financial transactions to include but not
limited to: cashing checks, accepting deposits, paying withdrawals,
accepting payments, issuing cashier's checks, selling traveler's
checks, processing wire transfers, and various drafts, etc.
Balances individual cash. Opens and closes the vault. May open and
- Performs duties as needed relating to Automated Teller Machine
(ATM), Vault, orNight Depository custody and armored car
transactions. Buys/Sells currency/coin. Uses teller cash recyclers.
Provides support in other areas of the branch such by answering
phones, handling safe deposit activity, filing, reviewing various
reports for any appropriate action, and reviewing and complying
with circulars and policies. Researches and resolves questions from
other Bank of Hawaii departments.
- Educates and assists clients in utilizing various channels for
transactions such as:ATM's, Mobile, Call Center, E-Bankoh, and
Night Deposit for business clients, Bank by Mail, Bankphone, and
Foreign Currency Exchange machines. Uses knowledge of
Products/Services to actively participate in Sales/Referral
programs. Identifies clients' needs through meaningful
interactions. Provides verbal and printed information and explains
the features and benefits of the appropriate product.
- Performs all other miscellaneous responsibilities and duties as
- Education: High school diploma or G.E.D.
- Experience: Minimum 1 - 2 years of teller, cash handling or
equivalent work experience. Experience should demonstrate verbal
communication, sales, marketing and service skills which meet Bank
of Hawaii's established standards.
- Technical Skills: Demonstrated proficiency with personal
computers in a networked environment and Microsoft applications
(Outlook, Word, and PowerPoint) or similar software. Knowledge of
or ability to use Bank software and systems including, PC Teller,
Customer Information System (CIS) and check imprinter.
- Other Job Qualifications: Demonstrated verbal communication and
interpersonal skills. Must demonstrate critical thinking, be
analytical, detail-oriented and organized. Must be an effective and
efficient team player with good interpersonal skills, as well as
negotiation skills. Able to meet fixed and changing deadlines and
priorities and follow up consistently. Must be able to push a cash
cart (100 lbs.) and/or lift approximately 20 to 25 pounds and stand
for extended periods of time. Able to work evenings, weekends and
holidays as required or assigned.
We are committed to fully complying in letter and in spirit with
all Equal Opportunity Employment and Affirmative Action laws and
regulations. All qualified applicants will receive consideration
for employment and will not be discriminated against on the basis
of race, color, religion, sex, including gender identity or
expression, sexual orientation, national origin, citizenship,
ancestry, age, marital status, genetic information, domestic or
sexual violence victim status, disability, protected veteran status
or any other status protected by federal, state or local law. We
also foster a drug-free work environment.
Keywords: Bank of Hawaii, Honolulu , Teller (Relationship Service Representative) - Kona Banking Center, Sales , Kailua, Hawaii
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