Company: Marriott Vacations Worldwide
Posted on: April 6, 2021
Are you ready to grow your dream career while making others'
vacation dreams come true? Marriott Vacations Worldwide is a world
premier organization for Vacation Ownership with resorts at
destinations around the globe. Join our team and help deliver
unforgettable experiences that make vacation dreams come true. JOB
SUMMARY Contribute to the success of the organization and sales
distribution site by effectively using sales techniques and
processes to convert prospective owners into purchasers as well as
reload Owners. Develop relationships with prospective owners by
soliciting and following up on referrals and leads. Cater the sales
experience to the individual needs and preferences of each
potential owner, and follow through with the sales contract process
to ensure that all required paperwork and legally required
documents are completed accurately and in a timely manner
efficiently. Maintain the customer relationship after the sale is
complete to ensure continued owner satisfaction with the
organization and to develop future business opportunities (i.e.,
reloads, referrals, additional sales).
CANDIDATE PROFILE Education and Experience
- High school diploma or GED
- Proficiency in English
- Incumbent is required to maintain an active and in-good
standing professional Real Estate License where mandated by law
- One-year related experience
Successful Candidates Will Be Willing To:
- Must be willing to work weekends and holidays as required by
JOB SPECIFIC TASKS
Building and Maintaining Customer Base
- Answer owner questions regarding use of properties and location
amenities; make recommendations given the background information
obtained on the owner through discovery.
- Follow up on referrals/leads from owners.
- Fulfill requests from owners or prospects regarding pricing,
property maps, property descriptions, room locations, and
- Contact owners to monitor satisfaction, make aware of upcoming
promotions, and develop business opportunities (e.g., reloads,
- Develop and maintain records on customer contacts and use that
information to support effective follow-up opportunities.
- Monitor contract processing to minimize rescission decisions,
provide comprehensive owner assurance and ensure timeliness of
Giving Sales Presentations
- Follow and adhere to the Consultative Sales Process when
presenting to owners and guests.
- Establish trust with the prospective owner and Owners
throughout the entire sales process to build on-going rapport.
- Discover the needs of prospective owners and Owners through a
series of strategically layered questions/discussion and utilize
the information to customize the sales presentation.
- Provide prospective owners and Owners a Sales Gallery, Property
and Model tour specific to their sales distribution site.
- Explain the features, advantages and benefits of the product
and advocate the appropriate amount of points to accommodate the
prospective owners and Owners current and future vacation
- Complete and close the sales contract process by ensuring all
required/legal paperwork and documents are signed and
- Practice and continue to develop and improve sales script and
- Ensure clear understanding of finance options and present as an
approach to ownership.
- Prepare for daily appointments (e.g., review tour sheet, owner
history, presentation details, etc).
- Follow up face-to-face guest interaction with email, phone, or
mail correspondence and facilitates use of Vacation Ownership
- Answer Owner and customer questions regarding product
information, servicing issues, construction work, financing,
maintenance, repairs, and appraisals.
- Use, demonstrate, and/or coordinate virtual tour (eTour)
software for guests.
Conducting and Managing Business Transactions
- Assure complete and accurate processing of documents pertaining
- Review details of contracts with prospective owners and Owners
once they decide on purchase.
- Thoroughly review loan applications and financial documents
with the customer and ensure completed properly.
- Work with Sales Management to minimize cancellations, provide
comprehensive owner assurance and ensure timeliness of
- Analyze problems and formulate a strategy and plan to overcome
challenges of getting work done quickly with a high degree of
- Complete purchase summary worksheet at end of each sale.
- Reach out to and influence Legacy Owners and Every Other Year
(EOY) Owners to enroll, upgrade and maximize all reload
opportunities. Providing Service to Others
- Respond to and monitor the resolution of customer and Owner
inquiries in a timely manner with accurate information.
- Leverage resources for providing service to guests and Owners
(e.g., Vacation Ownership Advisors) in an effective manner. Other
- Manage time effectively to punctually attend daily team
meetings, training sessions, and guest/owner appointments.
- Demonstrate total understanding of the culture and processes of
- Improve sales presentation approach through self-critique,
practice, and lessons from the feedback provided by others (e.g.,
Sales Manager Coaches, Guests, Owners).
- Participate in formal training sessions offered by management
- Attend daily huddles and regularly scheduled team/manager
- Assist in the development and mentoring of other
Sales/Membership Executives as requested.
- Maintain an awareness of current events (e.g., news, sports,
pop-culture) and information on site locations to enable and
promote customer relationship building.
- Perform other duties as assigned.
- Understand and abide by state and federal regulation around all
sales and/or marketing activity (i.e. Do Not Call Lists, State
registrations, Exemptions, etc). COMPETENCIES, BASIC SKILLS, and
- Adaptability - Maintaining performance level under pressure or
when experiencing changes or challenges in the workplace.
- Communication - Conveying information and ideas to others in a
convincing and engaging manner through a variety of methods.
- Professional Demeanor - Exhibiting behavioral styles that
convey confidence and command respect from others; making a good
first impression and representing the organization in alignment
with its values.
- Problem Solving and Decision Making - Identifying and
understanding issues, problems, and opportunities; obtaining and
comparing information from different sources to draw conclusions,
develop and evaluate alternatives and solutions, solve problems,
and choose a course of action.
- Driving for Results - Planning and supporting the development
of individuals' skills and abilities so that they can fulfill
current or future job/role responsibilities more effectively.
- Planning and Organizing - Gathering information and resources
required to set a plan of action for self and/or others;
prioritizing and arranging work requirements to accomplish goals
and ensure work is completed.
- Coworker Relationships - Interacting with others in a way that
builds openness, trust, and confidence in the pursuit of
organizational goals and lasting relationships.
- Customer Relationships - Developing and sustaining
relationships based on an understanding of customer needs and
Learning and Applying Personal Expertise
- Applied Learning - Seeking out and making the most of learning
opportunities to improve performance of self and/or others.
Actively seeks and participates in learning activities; gains
knowledge, understanding, and skill; applies knowledge or skill;
welcomes performance feedback.
- Applied Business Knowledge - Evaluating market dynamics,
enterprise level objectives, and important aspects of the business
to accurately diagnose strengths and weaknesses, anticipate
opportunities and risks, identify issues, and develop strategies
and plans. Aligning individual and team actions with strategies and
plans to drive business results.
- Job Specific Computer Skills - Using computer hardware and
software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi,
Point of Sale, HR technology).
- Mathematical Reasoning - The ability to add, subtract,
multiply, or divide quickly, correctly, and in a way that allows
one to solve work-related issues.
- Reading Comprehension - Understanding written sentences and
paragraphs in work related documents.
- Writing - Communicating effectively in writing as appropriate
for the needs of the audience.
Functional Job Family Competencies
- Devising Sales Approaches and Solutions - Trying different and
novel ways to deal with sales challenges and opportunities; taking
courses of action or developing sales solutions that appropriately
consider available--facts, constraints, competitive circumstances,
and probable consequences.
- Sales Call Facilitation - Ensuring that a call serves its sales
objectives; maximizing the productiveness of interactions by
monitoring and building on customers' cues.
- Sales Ability: Persuasiveness - Using appropriate interpersonal
styles and communication methods to gain acceptance of a product,
service, or idea from prospects and clients.
- Sales Disposition - Demonstrating the traits, inclinations, and
outlooks that characterize successful salespersons; exhibiting
behavior styles that facilitate adaptation to the demands of the
- Supporting Sales Implementations - Supporting customers during
the implementation of sales contracts; seeking and taking
appropriate actions on customer feedback; taking responsibility for
customer satisfaction and loyalty.
- Sales Opportunity Analysis - Understanding and utilizing
economic, financial, industry, and organizational data; accurately
diagnosing customers' business strengths, weaknesses, and key
issues that can inform sales strategies and plans. Marriott
Vacations Worldwide is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture. Our
associates want more than fulfilling work. Like our Owners, Members
and guests around the world, they want fulfilling lives. Vacations
expand our world to new places, new possibilities, new connections.
Along the way, they help us discover our best selves. Great
vacations are the embodiment of a life, fulfilled.-- Marriott
Vacations Worldwide (NYSE: VAC) is a leading global vacation
company. While our numbers tell some of the story, the heart of our
success comes from the quality - and exceptional longevity - of our
relationships with our associates and customers. A Global Vacation
660,000+ OWNER & MEMBER FAMILIES
100+ VACATION OWNERSHIP PROPERTIES
7 DISTINCTIVE VACATION OWNERSHIP BRANDS
2,000,000+ EXCHANGE NETWORK MEMBERS
3,200+ EXCHANGE NETWORK PROPERTIES
80 EXCHANGE NETWORK COUNTRIES AROUND THE GLOBE
20,000+ ASSOCIATES WORLDWIDE
90%+ ASSOCIATE & CUSTOMER SATISFACTION
Keywords: Marriott Vacations Worldwide, Honolulu , Sales Executive, Sales , Kapolei, Hawaii
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