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Customer Service Rep - Work From Home

Company: Spade Recruiting
Location: Kapolei
Posted on: January 12, 2022

Job Description:

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Duties And Responsibilities

  • answer calls and respond to emails
  • handle customer inquiries both over the phone and by email
  • research required information using available resources
  • manage and resolve customer complaints
  • provide customers with product and service information
  • enter new customer information into system
  • update existing customer information
  • process orders, forms and applications
  • identify and escalate priority issues
  • route calls to appropriate resource
  • follow up customer calls where necessary
  • document all call information according to standard operating procedures

    Education
    • high school diploma or equivalent
    • proficient in relevant computer applications
    • required language proficiency
    • knowledge of customer service principles and practices

      Skills
      • verbal and written communication skills
      • listening skills
      • problem analysis and problem solving
      • customer service orientation
      • organizational skills

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Keywords: Spade Recruiting, Honolulu , Customer Service Rep - Work From Home, Sales , Kapolei, Hawaii

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