Front Desk Agent

Company: F-L Management
Location: Honolulu
Posted on: May 14, 2022

Job Description:

Job DescriptionSalary: Are you a hardworking, organized person who loves meeting new people? The Stay Hotel Waikiki is looking for customer service rockstars to join our front desk ohana. Previous hotel experience is helpful but not required -- as long as you're the right person, we'll teach you everything you need to know to exceed standards for work quality and guest happiness. To be successful, you will be a reliable, enthusiastic multitasker who can work independently as well as get along with your team and help out where needed. You will demonstrate and promote 100% dedication to providing the best possible experience for our guests and employees through excellent guest service and effective communication skills. For outstanding employees, there is room for career growth & promotion.Responsibilities include:

• Answer telephones to respond to guest questions and take reservations; enter reservations submitted online
• Perform guest check ins, check outs, and room assignments
• Provide customer service at the highest level
• Handle upset guests with tact and kindness. Attempt to resolve all instances of poor guest service before guests leave the property
• Multitask and prioritize to adjust to changing circumstances and complete multiple assignments despite interruptionQualifications:
  • A high school diploma or GED
  • Computer proficiency to include Microsoft suite and Google; ability to operate basic office equipment
  • Ability to stand and walk for extended periods of time
  • Ability to provide stellar customer service and handle upset guests professionally and with compassion
  • Available to work flexible hours to include nights, weekends, and holidays; the hotel is open 24/7/365.
  • Read, write, speak, and understand English -- bilingual Japanese a plusA pre-employment drug test (including marijuana) and background screening are a condition of employment. We are proud to be an equal opportunity employer.

Keywords: F-L Management, Honolulu , Front Desk Agent, Sales , Honolulu, Hawaii