Japanese Guest Service Agent (Full-Time)
Company: Alohilani Resort Waikiki Beach
Posted on: June 25, 2022
Highgate is a premier real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in U.S. gateway markets
including New York, Boston, Miami, San Francisco and Honolulu.
Highgate also has an expanding presence in key European markets
through properties in London, Paris, Barcelona, Vienna and Prague.
Highgate's portfolio of global properties represents an aggregate
asset value exceeding $10B and generates over $2B in cumulative
revenues. The company provides expert guidance through all stages
of the hospitality property cycle, from planning and development
through recapitalization or disposition. Highgate also has the
creativity and bandwidth to develop bespoke hotel brands and
utilizes industry leading proprietary revenue management tools that
identify and predict evolving market dynamics to drive out
performance and maximize asset value. With an executive team
consisting of some of the industry's most experienced hotel
management leaders, the company is a trusted partner for top
ownership groups and major hotel brands. Highgate maintains
corporate offices in London, New York, Dallas, and Seattle.
The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor
and outdoor luxury to elevate the experience of Oahu resorts. Every
space has been envisioned by award-winning design firm, Rockwell
Group. Fresh, welcoming and relaxing, it's an oasis of tranquility
in the heart of Waikiki.
Experience our spacious, welcoming lobby and captivating 280,000
gallon Oceanarium unique to Honolulu resorts. Coming soon, the
destination pool deck with private cabanas will offer a saltwater
infinity pool, a shallow-water pool and club for kids, and a pool
bar that seamlessly transitions from day to night. With a location
steps from Waikiki Beach, it's where Hawaii vacations turn moments
Our resort is proudly named in honor of Queen Lili'uokalani, the
last reigning monarch of the Hawaiian Kingdom. Beloved by her
people, she was a music composer, an author and an ardent supporter
of her culture. Her spirit is infused into the resort, which shares
the same privileged location as her beachside home Ke'alohilani,
meaning the royal brightness. Welcome to a fresh perspective on
resorts in Waikiki. 'Alohilani Resort Waikiki Beach.
The Japanese Guest Service Agent (Full-Time) is primarily
responsible to assist Japanese speaking guests, but will also be
responsible for providing attentive, courteous and efficient
service to all guests throughout their stay, while maximizing room
revenue and occupancy.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate (Japanese and English)
both verbally and written, with all levels of employees and guests
in an attentive, friendly, courteous and service oriented
- Must be effective at listening to, understanding, and clarifying
concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions
to meet deadlines.
- Approach all encounters with guests and employees in an
attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel
Standards, as required by scheduling, which will vary according to
the needs of the hotel.
- Maintain high standards of personal appearance and grooming,
which includes wearing the proper uniform and name tag.
- Comply with Highgate Hotel Standards and regulations to encourage
safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions.
- Must be effective in anticipating, preventing, identifying and
solving problems as necessary.
Keywords: Alohilani Resort Waikiki Beach, Honolulu , Japanese Guest Service Agent (Full-Time), Sales , Honolulu, Hawaii
Didn't find what you're looking for? Search again!