Member Services Representative - New Accounts and Loans

Company: University of Hawaii FCU
Location: Honolulu
Posted on: August 7, 2022

Job Description:

DO YOU WANT TO MAKE A DIFFERENCE?Join a spirited, dynamic team with Hawai i s leading credit union as we make a difference in our community - providing financial value, exceptional service, and state-of-the-art convenience to our members. Position Title: Member Services Representative Department: Member Services FLSA Classification: Non-ExemptReports To: Assistant Member Relationship ManagerEmployee BenefitsIn addition to competitive pay, we are proud to offer a comprehensive benefits package.

• Paid Employee Medical And Dental Insurance; UHFCU pays 100% Of The Base Employee Coverage
• Medical and Dental Plan Premium Waiver Option
• Eleven (11) Company Paid Federal Holidays Plus Four (4) Company Paid Personal Holidays
• Eligible to Earn Ten (10) Days Paid Vacation; Increases With Years Of Service
• Paid Sick Leave
• 401(k) Retirement With Employer Match And Profit Sharing
• Employee Loan Discount
• UHFCU Subsidizes 50% For Monthly Bus Pass
• Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
• Credit Union-Paid Benefits Such As Group Term Life With AD&D Insurance, Long Term Disability Insurance And Long Term Care Insurance
• Employee Assistance Program (EAP)
• Internal and External Professional Development Opportunities
• And Many More!Position Purpose: High member encounter position establishing, supporting, and maintaining current and potential member relationships by conveniently processing financial transactions by mail, in person or by electronic interactions. Introduces and cross-sells products and services while opening new share/share draft accounts, thoroughly explaining credit union policies, providing account statuses, processing loan applications and accounts including, CDs and IRAs. The Member Services Representative provides exceptional service and is accountable for the accuracy and execution of all essential functions.Essential Functions:
  • Collects and prepares new account documents, member information, and/or loan applications to accurately open accounts complying with all requirements identified in the credit union s Customer Identification Program.
  • Carefully identifies, analyzes, and recommends opportunities for additional products and services correlating with member needs.
  • Accepts and processes consumer loan applications and requests in accordance with current loan procedures.
  • Opens, processes, and closes IRA (share and certificate) accounts.
  • Assists with establishing direct deposits, account closures, and deceased accounts.
  • Quickly addresses and resolves security breaches.
  • Facilitates stop payments, account disputes, and assists in the initiation of wire transfers.
  • Promotes and recommends third party protection products to appropriate members.
  • Actively engages in credit union marketing campaigns and promotions.
  • Develops member relationships and communicates via e-mail, phone, or mail communications.
  • Performs deposit, loan, and a variety of financial transactions as needed.
  • Performs other duties as assigned.Performance Standards:
    • Provides exceptional member relationship services (internally & externally).
    • Achieves new accounts and loan production capacities as determined annually.
    • Keeps current on credit union policies, procedures and products/services.
    • Consistently assists, performs and/or promotes work functions with accuracy, promptness, and completeness.
    • Addresses and resolves disputes and requests within established timeframes.
    • No audit issues.
    • Complies with all regulatory procedures relating to member accounts, loans, and IRA information. QUALIFICATIONS:Education/Certification: High School or GED is required.Required Knowledge: Basic understanding of MS Office Suite is desired.Experience Required: 1 - 2 years teller/operations/customer service experience.Skills/Abilities: Excellent communication and customer service skills.Excellent analytical and problem solving skills.Able to prioritize workload and meet deadlines.Able to work independently and make sound decisions. ACTIVITIES AND REQUIREMENTS OF THIS POSITION:Repetitive Motion: Movements frequently and regularly required using wrists, hands, and/or fingers. Communication Skills: Must frequently convey detailed or important instructions of ideas accurately and quickly.Visual Abilities: Average visual acuity necessary to read, prepare and inspect documents or products.Hearing: Able to hear average or normal conversations and receive information. Physical Strength: Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.Reasoning Ability: Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.Mathematics Ability: Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.Language Ability: Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.WORKING CONDITIONS:Air-conditioned, smoke-free office setting. BUSINESS HOURS & ATTENDANCE REQUIREMENTS:Monday through Saturday. Business hours are subject to change. Please note actual schedule may vary and attendance requirements may be based on business needs; must be able to work additional hours, weekends, and holidays, as needed.
      
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Keywords: University of Hawaii FCU, Honolulu , Member Services Representative - New Accounts and Loans, Sales , Honolulu, Hawaii