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Call Center Service Agent

Company: Valley of the Temples Memorial Park
Location: Kaneohe
Posted on: September 21, 2022

Job Description:

Overview Your dream job awaits you at Hawaiian Memorial Park in Kaneohe, HI! If you are exhausted of going to work at a job with no opportunity for advancement or are not being paid what you deserve, this opportunity is for you! At Hawaiian Memorial Park, Passion is what drives us to treat every family we serve as if they were our own, & that includes our Hawaiian Memorial Park Mortuary family. We offer competitive pay, 401K, Health/Dental insurance, paid vacations, and a positive environment. We've made it our life's work to take care of others - and that starts with our employees. Work and life: balanced. Ideas and innovation: invited. Employment here is designed to transcend expectations. We pride ourselves on providing careers that reward your passion for impacting the lives of others with the culture, benefits & work/life balance to change yours. We are seeking a Call Center Service Agent for Hawaiian Memorial Park. This position is responsible for providing general assistance to guests, and effectively listening to determine how to best help the customer. Responsibilities

  • Operates a telephone system handling a large call volume utilizing the "NorthStar Promise Script"
  • Assists customers with general information, requests, and concerns
  • Promptly answers all incoming calls and strives for minimal hold times
  • Identifies and properly navigates incoming phone calls to the correct department or person
  • Recognizes need for escalation and involving appropriate parties
  • Takes detailed and accurate messages and delivers to appropriate party in a timely manner
  • Proficient in handling multiple calls and requests while simultaneously working
  • Behaves professional as well as sympathetic to the unique perspective of our clientele
  • Demonstrates a caring attitude while calmly speaking with caller
  • De-escalates calls from customers to resolve problems
  • Utilizes standard company specific software to meet location business requirements
  • Completes assigned tasks in a competent and timely manner
  • Prepare letters, reports and official records
  • Completes office duties such as filing, phone duty, and use online reference materials
  • Successfully works in a team environment as well as work independently Job Requirements:Qualifications
    • 1+ years of experience in a call center environment
    • High School Diploma or equivalent
    • Excellent communication and customer service skills
    • Basic computer knowledge (Windows, MS Word, MS Excel, internet) Apply today to hear more about the amazing opportunities that await for you at Hawaiian Memorial Park. To be considered for this opportunity, click the Apply Now link on this page, or email your resume to nsmgrecruiting@nsmg.com. Please include the title of this job along with the location name for which you are applying in your email. We can't wait to speak with you about the incredible reasons why you'll love it here! Want to stay informed about new job opportunities at NorthStar? Join our Talent Network & receive alerts with new job opportunities that match your interests! We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status. PI191791782

Keywords: Valley of the Temples Memorial Park, Honolulu , Call Center Service Agent, Sales , Kaneohe, Hawaii

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