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Branch Services Representative (Teller)

Company: University of Hawaii FCU
Location: Honolulu
Posted on: September 22, 2022

Job Description:

DO YOU WANT TO MAKE A DIFFERENCE?Join a spirited, dynamic team with Hawai`i's leading credit union as we make a difference in our community - providing financial value, exceptional service, and state-of-the-art convenience to our members. Position Title: Branch Services Representative Department: Branch Services FLSA Classification: Non-ExemptReports to: Branch Services SupervisorPay Commensurate with ExperienceEmployee BenefitsIn addition to competitive pay, we are proud to offer a comprehensive benefits package.Paid Employee Medical And Dental Insurance; UHFCU pays 100% Of The Base Employee CoverageMedical and Dental Plan Premium Waiver OptionEleven (11) Company Paid Federal Holidays Plus Four (4) Company Paid Personal HolidaysEligible to Earn Ten (10) Days Paid Vacation; Increases With Years Of ServicePaid Sick Leave401(k) Retirement With Employer Match And Profit Sharing Employee Loan DiscountUHFCU Subsidizes 50% For Monthly Bus Pass Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)Credit Union-Paid Benefits Such As Group Term Life With AD&D Insurance, Long Term Disability Insurance And Long Term Care InsuranceEmployee Assistance Program (EAP) Internal and External Professional Development OpportunitiesAnd Many More!Position Purpose:To assist members by processing a variety of financial transactions in an accurate and timely manner. Keep accurate member and financial records in compliance with regulatory standards. Significant member encounter position providing transactional support to credit union members and staff. Actively handles and provides credit union products and services in accordance to member needs adhering to guidelines of the established production programs and delivers account statuses. Essential Functions:Accurately and efficiently processes regular counter transactions involving member accounts (deposits, withdrawals, check cashing, etc.).Processes check deposits through Check 21 solution.Answers general financial questions and refers complex member requests to management.Compiles regulatory reports in accordance with credit union policies and procedures adhering to state/federal governing entities.Accountable for individual cash management, safeguarding all cash/negotiable instruments and proper balancing standards.Administers informational materials and cross-sells credit union products/services to members. Performs other duties as assigned.Performance Standards:Meets strategic objectives for level of service and quality care (Net Promoter Score)Correctly processes member cash and non cash transactionsResponds quickly to staff and member requests with the highest level of accuracySupports efficient production levels at branch level. Qualifications:Education/Certification: High school diploma or GED is required.Required Knowledge: Basic understanding of MS Word & Excel, preferredExperience Required: Minimum 1 - 2 years cash handling and/ customer service experience in a fast-paced work environment Preferred experience within the banking, credit union, or financial industrySkills/Abilities: Customer service oriented Excellent written and verbal communication skills; mathematical skills Ability to work quickly and with accuracy, especially when frequently conveying detailed or important instructions **Valid driver's license required with clean abstract and vehicle to drive to a branch when scheduled. Activities and Requirements of this Position:Repetitive Motion: Movements frequently and regularly required using wrists, hands, and/or fingers.Communication Skills: Must frequently convey detailed or important instructions of ideas accurately and quickly.Visual Abilities: Average visual acuity necessary to read, prepare and inspect documents or products.Hearing: Able to hear average or normal conversations and receive information.Physical Strength: Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.Reasoning Ability: Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.Mathematics Ability: Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.Language Ability: Able to write and compose sentences using normal word order with present and past tenses, as well as a command of the English vocabulary. Working Conditions:Air-conditioned, smoke-free office setting. Business Hours & Attendance Requirements:Monday through Saturday. Business hours are subject to change. Please note that scheduled attendance requirements may change due to business needs. Must be able to work additional hours, weekends, and holidays as needed. PI192147420

Keywords: University of Hawaii FCU, Honolulu , Branch Services Representative (Teller), Sales , Honolulu, Hawaii

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