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Lead Sales Support Analyst

Company: Cincinnati Bell
Location: Honolulu
Posted on: September 24, 2022

Job Description:

This website is AudioEye enabled and is being optimized for accessibility. To open the AudioEye Toolbar, press shift + =. The toolbar contains the followingThe AudioEye Help Desk to report accessibility and usability related issues.The AudioEye Certification Statement to explain the ongoing web accessibility and usability enhancements for this website.The Player tool to listen to this site read aloud. The Player is not intended as a substitute for your screen reader. The primary responsibility of the Lead - Consumer Sales Support Analyst is to support the Consumer Sales Representatives to sell Hawaiian Telcom TV, internet, wireless and phone services. Successful candidates will exhibit sales success in a quota driven sales environment and have a strong operational background. Expectation is to support and direct the sales teams to reach pre-determined monthly sales quota targets for all consumer products. 1. Daily support functions -Customer support of order and installation functions to insure customer satisfaction, follow-up on outstanding customer issues and work toward resolution while continuing customer interaction throughout all stages of resolution 2. Operational processes - Develop and deliver operational materials to Direct Sales Representatives. This includes conducting training sessions in a classroom environment, one on one guiding of the sales reps through operational processes and procedures and insuring that the reps have the appropriate tools to insure customer satisfaction. 3. Operational process development and documentation - Document operational processes applicable for the Sales teams including but not limited to processes within the team and working with other groups or departments to develop and document processes to aid in the ease of operation. 4. Liaison for the Sales teams - The ability to work with other groups in a collaborative environment to evaluate and improve existing processes. 5. Reporting - Provide reporting to appropriate business units to include but not limited to the following: reasons for buying/not buying, marketing statistical information, doors knocked vs. presentations made vs. sales made as well as tracking of sales made to insure that the order is processed and is in the commission system for payment, damage witnessed in the field that needs addressing, inaccessible properties to Marketing for removal from Direct Sales treatment 6. Subject matter expert for escalated customer billing issues including analysis and implementation of corrective action in a customer fronting environment. 7. Partners with sales and marketing teams to develop sales aids, build excitement and share knowledge of the product portfolio, as well as gather input on future product enhancements 8. Remains current on local market requirements, latest competitive product information and technology/market trends to meet customer and business objectives REPORTING, TRAINING & DEVELOPMENT - 30% 1. Reporting - Develop and provide reporting documents summarizing activation, inventory management, re-contracting & retention efforts to management for statistical purposes. 2. Training and Development - Prepare training documents as needed for presentations to the sales team. a. Subject matter expert for other departments within Hawaiian Telcom b. Train sales reps on operational functions such as order entry, sales tracking, promotional offers, etc. c. Reconciliation of vender invoices COMPENSATION - 20% 1. Sales Order Review - Monitor and review sales orders entered by the sales team to insure accuracy and completeness including working with the Compensation team for resolution of issues 2. Compensation tracking and reconciliation -Support tracking and reconciliation of monthly sales. Two years of College or Technical School resulting in an Associate's Degree or equivalent

  • One (1) or more years' experience in direct customer (face-to-face) sales.
  • Demonstrated experience managing to Business Strategies, sales tracking and reporting, non-bulk sales conditions and consultative interaction with customers.
  • One (1) or more years' working through technical, cable or telecommunications experience desired.
  • Minimum (2) years of operations experience in a lead or supervisory role preferred.
  • Experience using personal computer and software applications and Android and or IOS mobile devices such as smartphones and tablets and Microsoft Office applications. Supervisory Responsibilities This position does not have any employee direct reports but does serve as a "lead" role for others doing similar work. About Us Aloha! Welcome to Hawaiian Telcom's listing of current job openings. Hawaiian Telcom, the premier telecommunications company headquartered in Honolulu, offers Hawaii's consumers and businesses a spectrum of telecommunication solutions, taking full advantage of proven and emerging technologies. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience. We call the communities we serve home and giving back to these communities is an important part of our culture. Hawaiian Telcom offers an amazing M--lama Hours Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

Keywords: Cincinnati Bell, Honolulu , Lead Sales Support Analyst, Sales , Honolulu, Hawaii

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