Lead Sales Gallery Coordinator
Company: Hilton Grand Vacations
Posted on: May 25, 2023
What will I be doing?
A Lead Sales Gallery Coordinator supervises the Sales Gallery Team to ensure a hospitable, positive and productive environment for our tour guests and Sales team. The Team Lead provides training and support to team on how to provide the highest level of customer service with all guests at the gallery.
Here's why you'll love it here ---We offer an excellent benefits package to our full-time Team Members that include:
Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work-- certified company, earning our 2022 certification.
Additional Responsibilities Include:
Supervises Sales Gallery Team Members' tasks which include greeting and seating guests, identifying and contacting the Sales Executive for tours, generating the Sales Executive tour sheet, and printing and completing gift receipts.
Monitors and maintains opening/closing of the Sales Gallery and assists the team in their duties as needed, including Sales Executive rotation and other related policies and procedures at the Front Desk. Monitors and directs incoming telephone calls to the accurate recipient. Assists with ensuring all shifts are covered daily.
Assists with gifting preparation and administration. Responsible for maintaining a cash and voucher bank and--partnering with to reconcile weekly Manager. Responsible for requesting replenishments as needed and handling inventory for each Team Member and--reporting any discrepancies. Assists in handling the total inventory stock, including ordering and distribution to Sales Gallery Team Members.
Assists with interviewing Team Members. Actively trains Sales Gallery Team Members during their onboarding process. Cross trains all new hire Team Members with Sales Gallery Desk procedures and policies, with emphasis on new Team Member training and development within the existing team.
Assists in handling owner/guest service issues that may arise, finding resolutions and follow-up actions as needed. Reports any unsolved problems or raised issues to Manager.
Works with Business Manager on Team Member performance and development plans.
Liaison with Hospitality, Sales and Marketing Leadership to communicate day to day operational issues and--be the acting Manager on duty (MOD) when the Business Manager is not available.
May be required to help with additional duties and special projects as assigned by Management.
What are we looking for....
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. To fulfill this role optimally, you will need to possess the following minimum qualifications and experience:
High School Graduate or equivalent.
1+ years' experience--in Guest/Customer Service in a hospitality capacity.
Previous training experience.
Ability to work a flexible schedule including weekends and holidays.
Effective communication, both written and verbal, and the ability to comprehend simple instructions and short correspondence.
Strong dedication to the consistent delivery of quality guest service.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience with CHORUS and VOICE systems.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Keywords: Hilton Grand Vacations, Honolulu , Lead Sales Gallery Coordinator, Sales , Honolulu, Hawaii
here to apply!