Front Desk Agent - Full Time
Company: The Walt Disney Company
Location: Kapolei
Posted on: May 26, 2023
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Job Description:
Responsible for greeting guests, checking them in and out of
hotel rooms and villas. The Front Desk Agent also assists guests
and enhance their stay through providing information regarding
resort services & activities and surrounding areas as needed. The
Front Desk Agent plays an important role in providing the first and
lasting impression of Aulani's guest services.
**Responsibilities :**
+ Assist guests during check-in and check-out, phone interaction,
and face-to-face interaction
+ Assist guests/cast with questions, directions, event schedules,
and other information regarding the Hotel/Resort to help create a
magical experience for our guests/cast
+ Strong computer skills and knowledge is required
+ Must feel comfortable handling large amounts of money and
possesses a high-level of integrity
+ Ability to reflect a professional image while maintaining guest
privacy
+ Must stay calm in highly stressful situations and be
knowledgeable of emergency procedures
+ Will be stationed both indoor at the Front Desk and outdoors at
the Porte Cochere area to provide assistance to Guest at any time
throughout the day and night.
+ Handle a high volume of transactions, including the handling of
many different forms of payment (cash, credit cards, foreign
currency, vouchers, etc.) Will be empowered to, and must have
ability to confidently utilize service recovery methods.
**Basic Qualifications :**
+ Previous cash handling experience
+ Previous computer experience
+ Ability to perform in a fast-paced and sometimes stressful
working environment
+ Ability to multi task
+ Ability to confidently utilize service recovery methods
+ Enthusiastic about interacting and helping guests
+ Receptive to special requests
+ Willing to follow instructions and take direction
+ You must be at least 18 years of age to be considered for this
role
+ Full availability for any shift, seven (7) days per week,
including nights, weekends, and holidays is preferred
**Preferred Qualifications:**
+ Knowledge of Japanese language is highly preferred
+ Knowledge of Hawaiian language preferred
+ Previous work experience in a Hotel/Front Desk environment
+ Previous experience in a high volume, fast paced office type
environment
+ Previous Leadership experience
+ Previous experience working in a Hawaiian tourism or hospitality
role
**Additional Information :**
**SCHEDULE AVAILABILTY**
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days
a year and some shifts may start as early as 5:00am while some may
end as late as 3:00am, 4:00am or 5:00am.
**SUBMITTING YOUR APPLICATION**
After clicking Apply for this job below, the employment application
will open in a new window. Please complete ALL pages of the
application by clicking Next on each page, then Submit on the final
page.
Keyword: Aulani Casting, aulanicasting
**Job ID:** 1072727BR
**Location:** Kapolei,Hawaii
**Job Posting Company:** "Aulani, A Disney Resort & Spa"The Walt
Disney Company and its Affiliated Companies are Equal Employment
Opportunity employers and welcome all job seekers including
individuals with disabilities and veterans with disabilities. If
you have a disability and believe you need a reasonable
accommodation in order to search for a job opening or apply for a
position, email Candidate.Accommodations@Disney.com with your
request. This email address is not for general employment inquiries
or correspondence. We will only respond to those requests that are
related to the accessibility of the online application system due
to a disability.
Keywords: The Walt Disney Company, Honolulu , Front Desk Agent - Full Time, Sales , Kapolei, Hawaii
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