Software Developer Engineer, IT - Customer Platforms - Distribution, Sales, Service (HNL)
Company: Hawaiian Airlines
Location: Honolulu
Posted on: May 28, 2023
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Job Description:
Description
At Hawaiian Airlines, we are all about welcoming our guests with
Hawaiian hospitality and aloha, and taking care of our people, our
home, and the communities we serve. Join our 'ohana and be a part
of an exciting team of professionals dedicated to serving our
kama'--ina and introducing our islands to the world!
The Distribution, Sales, and Service team within Customer Platforms
focuses on support for Contact Centers, Corporate Sales, and Agency
Distribution. Responsibilities include delivering and supporting
RESTful and event-driven services using the Mulesoft API platform
to support internal employee facing applications, such as
Salesforce and internally developed data search interfaces.
The Distribution, Sales, and Service team within Customer Platforms
focuses on support for Contact Centers, Corporate Sales, and Agency
Distribution. Responsibilities include delivering and supporting
RESTful and event-driven services using the Mulesoft API platform
to support internal employee facing applications, such as
Salesforce and internally developed data search interfaces.
The team works using best practices and common use patterns and
frameworks for our integration platform infrastructure that follow
guidelines set forth by our Data and Common Services Software
Development Engineers (SDEs). SDEs work with the Solution
Architect's designs to create detailed technical specifications and
implement code that meets our standards for quality,
maintainability, performance and security and ensure they are
implemented by the team through code reviews.
SDEs are expert coders, make implementation design decisions and
are able to solve complex problem under pressure within the systems
integration space. They ensure comprehensive unit, integration,
performance and load tests are implemented, and are able to
accurately estimate their time and effort to solve an issue and be
an integral part of an agile work team.
Write, configure and develop software and code-driven solutions for
medium complexity business problems according to user
specifications
Decompose business requirements and translate them into detailed
design specifications and code
Build solutions that utilize the enterprise monitoring/logging
frameworks
Participate and engage with the appropriate matrix areas for the
construction and delivery of the solution
Analyze and resolve operational and production problems of medium
complexity, including researching and recommending alternative
actions for problem resolution and taking timely action
Demonstrate proficient understanding of business processes being
supported by assigned system(s) across multiple business
customers
Evaluate and recommend emerging technologies and process or system
enhancements for business customers
Assist less senior Developers when performing system and acceptance
testing
Test and implement system and enhancements using techniques that
preserve system integrity
Document and communicate assigned work and progress to immediate
project team, and management in a timely manner.
Support the organization's project management policy, practice and
methodology
Maintain focus on internal and external customer requirements
Serve as a communications liaison between the business customer and
the technology development and support groups
Interact with business customers to define, analyze, and deliver
customer requirements
Develop cost analysis estimates
Other duties as assigned
Minimum Requirements*
Bachelor's Degree (in lieu of degree - 4 years of experience in IT
or business environment)
2 years of work experience in Information Technology or business
environment (Or 1 year of working in Hawaiian Airlines IT)
Proficient knowledge of software development practice, concepts,
and technology obtained through formal training and work
experience
Knowledge of the Software Development Life Cycle process and and
prior experience actively participating in it
Proficient knowledge of required programming languages
Proficient knowledge of technical/business environment
Ability, within a specific technology area to independently
complete root-cause analysis, design solutions, write code, perform
testing, provide documentation, and implement medium size
development projects or major components of large projects that
carry a moderate risk to the organization
Excellent partnering, communication, and negotiation skills so as
to gather business customer requirements and communicate
effectively with technology development and support groups
Ability to complete tasks with a moderate amount of direction
Ability to work effectively in a strong customer service/team
oriented environment
Ability to review the technical work of less senior Developers
/ **Hawaiian Airlines is regulated by the Department of
Transportation (DOT - regulation, 49 CFR part 40) and all
applicants are advised that post-offer and/or pre-employment drug
testing will be conducted to determine the presence of Marijuana,
Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any
offer of employment or transfer into a safety-sensitive position.
Failure to submit to testing or positive indications of drug use
will render the applicant ineligible for employment with Hawaiian
Airlines and any employment offer will be withdrawn./
Preferred Qualifications*
S./B.A. in Computer Science, Engineering, Information Systems
and/or equivalent formal training or work experience
Implementing RESTful APIs using MuleSoft
Understanding of the core business processes involved in their area
of expertise
Ability to build solutions that do not require programmer
intervention to perform standard business maintenance /
configuration
Ability to build solutions that are "self-healing" and that require
minimal to zero maintenance
Ability to manage projects using the organization's project
management methodology
Industry Experience
Practical experience applying SOLID object-oriented design
principles and design pattern
About Hawaiian Airlines*
Now in its 94th year of continuous service, Hawaiian is Hawai--i's
biggest and longest-serving airline. Hawaiian offers approximately
150 daily flights within the Hawaiian Islands, and nonstop flights
between Hawai--i and 15 U.S. gateway cities - more than any other
airline - as well as service connecting Honolulu and American
Samoa, Australia, Japan, New Zealand, South Korea and Tahiti.
Consumer surveys by Cond-- Nast Traveler and TripAdvisor have
placed Hawaiian among the top of all domestic airlines serving
Hawai--i. In 2022, the carrier topped /Travel + Leisure's 2022
World's Best/ list as the No. 1 U.S. airline and was named
Hawai--i's best employer by Forbes. Hawaiian - led all U.S.
carriers in on-time performance for 18 consecutive years
(2004-2021) as reported by the U.S. Department of
Transportation.
The airline is committed to connecting people with aloha by
offering complimentary meals for all guests on transpacific routes
and the convenience of no change fees on Main Cabin and Premium
Cabin seats. HawaiianMiles members also enjoy flexibility with
miles that never expire. As Hawai'i's hometown airline, Hawaiian
encourages guests to Travel Pono and experience the islands safely
and respectfully.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc.
(NASDAQ: HA). Additional information is available at
HawaiianAirlines.com. Follow Hawaiian's Twitter updates
(@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and
follow us on Instagram (hawaiianairlines). For career postings and
updates, follow Hawaiian's LinkedIn page.
For media inquiries, please visit Hawaiian Airlines' online
newsroom.
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Hawaiian Airlines, Honolulu , Software Developer Engineer, IT - Customer Platforms - Distribution, Sales, Service (HNL), Sales , Honolulu, Hawaii
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