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Software Developer Engineer, IT - Customer Platforms - Distribution, Sales, Service (HNL)

Company: Hawaiian Airlines
Location: Honolulu
Posted on: May 28, 2023

Job Description:

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our 'ohana and be a part of an exciting team of professionals dedicated to serving our kama'--ina and introducing our islands to the world!

  • Position Summary*

    The Distribution, Sales, and Service team within Customer Platforms focuses on support for Contact Centers, Corporate Sales, and Agency Distribution. Responsibilities include delivering and supporting RESTful and event-driven services using the Mulesoft API platform to support internal employee facing applications, such as Salesforce and internally developed data search interfaces.

    • Key Responsibilities*

      The Distribution, Sales, and Service team within Customer Platforms focuses on support for Contact Centers, Corporate Sales, and Agency Distribution. Responsibilities include delivering and supporting RESTful and event-driven services using the Mulesoft API platform to support internal employee facing applications, such as Salesforce and internally developed data search interfaces.
      The team works using best practices and common use patterns and frameworks for our integration platform infrastructure that follow guidelines set forth by our Data and Common Services Software Development Engineers (SDEs). SDEs work with the Solution Architect's designs to create detailed technical specifications and implement code that meets our standards for quality, maintainability, performance and security and ensure they are implemented by the team through code reviews.
      SDEs are expert coders, make implementation design decisions and are able to solve complex problem under pressure within the systems integration space. They ensure comprehensive unit, integration, performance and load tests are implemented, and are able to accurately estimate their time and effort to solve an issue and be an integral part of an agile work team.

      • Write, configure and develop software and code-driven solutions for medium complexity business problems according to user specifications

      • Decompose business requirements and translate them into detailed design specifications and code

      • Build solutions that utilize the enterprise monitoring/logging frameworks

      • Participate and engage with the appropriate matrix areas for the construction and delivery of the solution

      • Analyze and resolve operational and production problems of medium complexity, including researching and recommending alternative actions for problem resolution and taking timely action

      • Demonstrate proficient understanding of business processes being supported by assigned system(s) across multiple business customers

      • Evaluate and recommend emerging technologies and process or system enhancements for business customers

      • Assist less senior Developers when performing system and acceptance testing

      • Test and implement system and enhancements using techniques that preserve system integrity

      • Document and communicate assigned work and progress to immediate project team, and management in a timely manner.

      • Support the organization's project management policy, practice and methodology

      • Maintain focus on internal and external customer requirements

      • Serve as a communications liaison between the business customer and the technology development and support groups

      • Interact with business customers to define, analyze, and deliver customer requirements

      • Develop cost analysis estimates

      • Other duties as assigned

      • Minimum Requirements*

      • Bachelor's Degree (in lieu of degree - 4 years of experience in IT or business environment)

      • 2 years of work experience in Information Technology or business environment (Or 1 year of working in Hawaiian Airlines IT)

      • Proficient knowledge of software development practice, concepts, and technology obtained through formal training and work experience

      • Knowledge of the Software Development Life Cycle process and and prior experience actively participating in it

      • Proficient knowledge of required programming languages

      • Proficient knowledge of technical/business environment

      • Ability, within a specific technology area to independently complete root-cause analysis, design solutions, write code, perform testing, provide documentation, and implement medium size development projects or major components of large projects that carry a moderate risk to the organization

      • Excellent partnering, communication, and negotiation skills so as to gather business customer requirements and communicate effectively with technology development and support groups

      • Ability to complete tasks with a moderate amount of direction

      • Ability to work effectively in a strong customer service/team oriented environment

      • Ability to review the technical work of less senior Developers

        / **Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn./

        • Preferred Qualifications*

        • S./B.A. in Computer Science, Engineering, Information Systems and/or equivalent formal training or work experience

        • Implementing RESTful APIs using MuleSoft

        • Understanding of the core business processes involved in their area of expertise

        • Ability to build solutions that do not require programmer intervention to perform standard business maintenance / configuration

        • Ability to build solutions that are "self-healing" and that require minimal to zero maintenance

        • Ability to manage projects using the organization's project management methodology

        • Industry Experience

        • Practical experience applying SOLID object-oriented design principles and design pattern

        • About Hawaiian Airlines*

          Now in its 94th year of continuous service, Hawaiian is Hawai--i's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawai--i and 15 U.S. gateway cities - more than any other airline - as well as service connecting Honolulu and American Samoa, Australia, Japan, New Zealand, South Korea and Tahiti.
          Consumer surveys by Cond-- Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai--i. In 2022, the carrier topped /Travel + Leisure's 2022 World's Best/ list as the No. 1 U.S. airline and was named Hawai--i's best employer by Forbes. Hawaiian - led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.
          The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai'i's hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.
          Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian's Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian's LinkedIn page.
          For media inquiries, please visit Hawaiian Airlines' online newsroom.
          Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
          The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Hawaiian Airlines, Honolulu , Software Developer Engineer, IT - Customer Platforms - Distribution, Sales, Service (HNL), Sales , Honolulu, Hawaii

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