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Front Desk Agent - Full Time (Japanese Speaking Preferred)

Company: The Walt Disney Company
Location: Kapolei
Posted on: May 28, 2023

Job Description:

Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services.
Responsibilities :

  • Assist guests during check-in and check-out, phone interaction, and face-to-face interaction

  • Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast

  • Strong computer skills and knowledge is required

  • Must feel comfortable handling large amounts of money and possesses a high-level of integrity

  • Ability to reflect a professional image while maintaining guest privacy

  • Must stay calm in highly stressful situations and be knowledgeable of emergency procedures

  • Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night.

  • Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods.

    Basic Qualifications :

    • Previous cash handling experience

    • Previous computer experience

    • Ability to perform in a fast-paced and sometimes stressful working environment

    • Ability to multi task

    • Ability to confidently utilize service recovery methods

    • Enthusiastic about interacting and helping guests

    • Receptive to special requests

    • Willing to follow instructions and take direction

    • You must be at least 18 years of age to be considered for this role

    • Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

      Preferred Qualifications:

      • Knowledge of Japanese language is highly preferred

      • Knowledge of Hawaiian language preferred

      • Previous work experience in a Hotel/Front Desk environment

      • Previous experience in a high volume, fast paced office type environment

      • Previous Leadership experience

      • Previous experience working in a Hawaiian tourism or hospitality role

        Additional Information :
        Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.
        After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page.
        Keyword: Aulani Casting, aulanicasting
        Job ID: 1083845BR
        Location: Kapolei,Hawaii
        Job Posting Company: "Aulani, A Disney Resort & Spa"
        The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Keywords: The Walt Disney Company, Honolulu , Front Desk Agent - Full Time (Japanese Speaking Preferred), Sales , Kapolei, Hawaii

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