Front Desk Agent - Full Time (Japanese Speaking Preferred)
Company: The Walt Disney Company
Location: Kapolei
Posted on: May 28, 2023
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Job Description:
Responsible for greeting guests, checking them in and out of
hotel rooms and villas. The Front Desk Agent also assists guests
and enhance their stay through providing information regarding
resort services & activities and surrounding areas as needed. The
Front Desk Agent plays an important role in providing the first and
lasting impression of Aulani's guest services.
Responsibilities :
Assist guests during check-in and check-out, phone interaction, and
face-to-face interaction
Assist guests/cast with questions, directions, event schedules, and
other information regarding the Hotel/Resort to help create a
magical experience for our guests/cast
Strong computer skills and knowledge is required
Must feel comfortable handling large amounts of money and possesses
a high-level of integrity
Ability to reflect a professional image while maintaining guest
privacy
Must stay calm in highly stressful situations and be knowledgeable
of emergency procedures
Will be stationed both indoor at the Front Desk and outdoors at the
Porte Cochere area to provide assistance to Guest at any time
throughout the day and night.
Handle a high volume of transactions, including the handling of
many different forms of payment (cash, credit cards, foreign
currency, vouchers, etc.) Will be empowered to, and must have
ability to confidently utilize service recovery methods.
Basic Qualifications :
Previous cash handling experience
Previous computer experience
Ability to perform in a fast-paced and sometimes stressful working
environment
Ability to multi task
Ability to confidently utilize service recovery methods
Enthusiastic about interacting and helping guests
Receptive to special requests
Willing to follow instructions and take direction
You must be at least 18 years of age to be considered for this
role
Full availability for any shift, seven (7) days per week, including
nights, weekends, and holidays is preferred
Preferred Qualifications:
Knowledge of Japanese language is highly preferred
Knowledge of Hawaiian language preferred
Previous work experience in a Hotel/Front Desk environment
Previous experience in a high volume, fast paced office type
environment
Previous Leadership experience
Previous experience working in a Hawaiian tourism or hospitality
role
Additional Information :
SCHEDULE AVAILABILTY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days
a year and some shifts may start as early as 5:00am while some may
end as late as 3:00am, 4:00am or 5:00am.
SUBMITTING YOUR APPLICATION
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application will open in a new window. Please complete ALL pages of
the application by clicking "Next" on each page, then "Submit" on
the final page.
Keyword: Aulani Casting, aulanicasting
Job ID: 1083845BR
Location: Kapolei,Hawaii
Job Posting Company: "Aulani, A Disney Resort & Spa"
The Walt Disney Company and its Affiliated Companies are Equal
Employment Opportunity employers and welcome all job seekers
including individuals with disabilities and veterans with
disabilities. If you have a disability and believe you need a
reasonable accommodation in order to search for a job opening or
apply for a position, email Candidate.Accommodations@Disney.com
with your request. This email address is not for general employment
inquiries or correspondence. We will only respond to those requests
that are related to the accessibility of the online application
system due to a disability.
Keywords: The Walt Disney Company, Honolulu , Front Desk Agent - Full Time (Japanese Speaking Preferred), Sales , Kapolei, Hawaii
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