Guest Service Agent/Mail Clerk
Company: East-West Center
Location: Honolulu
Posted on: May 28, 2023
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Job Description:
ALL QUALIFIED PERSONS, ESPECIALLY WOMEN, MEMBERS OF MINORITY
GROUPS, VETERANS AND PERSONS WITH A DISABILITY, ARE ENCOURAGED TO
APPLY. IF YOU HAVE A DISABILITY OR ARE A PROTECTED VETERAN, WE
INVITE YOU TO IDENTIFY YOURSELF, ON A VOLUNTARY BASIS, AND TO
ASSIST US WITH PLACEMENT AND REASONABLE ACCOMMODATION.
SUMMARY: The East-West Center ("EWC") is accepting applications for
a limited, two-year appointment (with possibility of extension) for
a Guest Service Agent/Mail Clerk in the Housing & Facilities
Management team. This position provides office support and guest
services for the Housing unit. This includes processing room
reservations, guest registrations, housing payments and reconciling
statistical occupancy and revenue. Additionally, this position will
also support the Mail Services team who processes incoming and
outgoing mail and provides guidance to other segments of the EWC
about mail-related issues.
MAJOR DUTIES:
Housing (60%)
Mail Services (40%)
The incumbent may occasionally perform other duties not listed as
assigned.
SUPERVISION: This position works under the general supervision of
the Housing Reservations Coordinator and will be occasionally
supervised by the Mail Services Coordinator when performing mail
services duties. The incumbent independently plans and executes
daily tasks, referring only very unusual situations to the
supervisor, and is expected to exercise initiative and demonstrate
mature independent judgement in performance of duties.
REQUIRED QUALIFICATIONS: A combination of post high school
education and directly related experience which demonstrates the
ability to work closely with an adult population of various ages,
ethnic and professional backgrounds, and personalities while also
performing the major duties of this position is required.
The incumbent shall demonstrate their ability to acquire and
maintain knowledge of various policies and procedures; to take
initiative and work cooperatively in following through on
assignments; to organize time, tasks, and materials efficiently; to
communicate and work effectively and deal pleasantly and helpfully
with people of diverse cultural backgrounds; to work under pressure
of deadlines; to maintain accurate files and records; to
appropriately handle confidential material; to make arithmetic
computations and record figures accurately; to apply good judgment;
and accept responsibility; to climb stairs, use a ladder, carry
supplies and equipment weighing up to 20 pounds; to walk between
campus buildings spread across 10-acre campus; to access and
operate electrical switches and water valves, and perform other
physical, activities related to accomplishing the duties of the
position.
The incumbent shall possess knowledge of routine office practices
and recordkeeping procedures; of correct English grammar,
punctuation, spelling, and word usage; and of office machines and
equipment; of MS Office suite or other general computer
programs.
PREFERRED QUALIFICATIONS: Experience using multiple computer
systems which demonstrates the ability to effectively use programs
used in EWC Housing including Maestro Property Management System,
Impak Work Orders, Pitney Bowes SendSuite Package Tracking, Kaba
Atlas Key System, Adobe Sign and Rave Alert Notifications is
preferred.
SALARY: $ 38,296.08 per year which includes a cost-of-living
allowance (COLA) currently at 9.28% (subject to change annually)
and an attractive total compensation package.
WHO MAY APPLY: All persons who meet qualification requirements.
HOW TO APPLY: Submit an electronic application at APPLY FOR THIS
JOB NOW. Application information should include a cover letter with
position title and a statement addressing how the qualifications
are met, a resume, and names and addresses of three professional
references. Screening and assessment will be based on the materials
submitted.
An Equal Opportunity Employer/Vet/Disabled
As required under Title IX, the East-West Center does not
discriminate on the basis of sex in the educational programs or
activities it operates, including admissions and employment.
This is a full-time position
Keywords: East-West Center, Honolulu , Guest Service Agent/Mail Clerk, Sales , Honolulu, Hawaii
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