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Company: Springboard Hospitality Honolulu Corporate Office
Location: Ewa Beach
Posted on: September 11, 2023

Job Description:

Job Details

Job Location: Springboard Hospitality Honolulu - Honolulu, HI

Salary Range: Undisclosed


About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journeyinviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.


Primary mission:

As the Regional Director of Sales in our Hawaiian Islands region, you will be responsible to plan, manage and control the Group Sales' and Catering Sales', if applicable operations to achieve customer satisfaction and meet/exceed sales, revenue and profit objectives. Position is responsible for short and long term planning and day-to-day operations of the group and catering if applicable sales division. Assists General Manager in preparation of the marketing, advertising, sales plans, programs and annual budget; manages within approved plans and budgets. Responsible for the daily operations, training, and directing of the sales staff.


- Reports to the Corporate Director of Sales
- Supports special events team
- Part of the special events team and catering


- Solicit, negotiate and book new and repeat business through various efforts (outside sales calls, telemarketing, mailings, referrals, property tours, networking, etc.); maximize room revenue and catering revenue to meet/exceed goals.
- Manage Group and Catering Sales to attract, retain and motivate employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
- Recommend, assist in developing, implementing, monitoring, and controlling the group and catering sales annual budget and marketing plan, analyze competition, market trends and customer needs and comments; prepare and review forecasts, period and month-end reports and various sales and rate reports to continually assess the group and catering's productivity against the budget, plan and market place.
- Implement company programs (OLS/Franchiser) and direct the operations in a manner consistent with OLS's policies and procedures to meet/exceed budgeted room night, average rate and revenue goals while ensuring quality customer service.
- Develop and continually enhance relationships with key corporate, business and travel industry accounts, community organizations and professional associations to maintain high visibility and increase our market share.
- Possesses upto-date knowledge in the marketing and sales profession, as well as the industry; is regarded as an expert and/or proficient in the technical/functional area and understanding systems.
- Experience developing effective product responses, delivery systems and methods for measuring and evaluating direct sales and marketing results.
- Thorough knowledge of online distribution channels within both leisure and group segments.
- Strong understanding of customer relationship principles and experience implementing operational CRM across company disciplines.
- Act as liaison with other departments in the hotel via weekly meetings to provide information in a timely manner and ensure group and catering needs are carried out as contracted.
- Train all members of the hotel staff on how to recognize and capitalize on all sales opportunities to increase hotel occupancy and revenue.
- Manage employee relations in order to attract, retain and motivate direct reports; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications, discipline and terminate, as appropriate .

Keywords: Springboard Hospitality Honolulu Corporate Office, Honolulu , REGIONAL DIRECTOR OF SALES, Sales , Ewa Beach, Hawaii

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