Patient Business Services Representative - Access Registration
Company: Navient
Location: Honolulu
Posted on: April 25, 2024
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Job Description:
Xtend Healthcare -is a revenue cycle management company focused
exclusively on the healthcare industry. The company's services
range from full revenue cycle outsourcing, A/R legacy cleanup and
extended business office to coding and consulting engagements. As
part of -Navient -(Nasdaq: NAVI), Xtend taps the strength and scale
of a large-scale business processing solutions company. Learn more
at -***Xtend offers competitive benefits including
Medical/Dental/Vision, Generous Paid Time Off/9 Paid
Holidays/Tuition Reimbursement/401k plan plus Employer
Match/Professional Development/Employee Stock Purchase Plan*** THIS
POSITION WILL BE ON-SITE ON THE BIG ISLAND OF KONA, HAWAII. Work
Shift: Full time hours - 2nd Shift, either 2:15pm - 10:45pm or
2:45pm - 11:15pm WORK MUST BE PERFORMED IN THE UNITED STATES.The
Patient Business Services Rep II-Access Registration is responsible
for tasks relating to the completion of patient registration for
hospital and/or physician services. The Patient Business Services
Rep-Access Registration will be required to have flexibility to
learning and comprehending complex hospital systems in order to
communicate directly with patients, healthcare providers, physician
offices and ensuring the information collection is complete and
accurate. The Patient Business Services Rep-Access Registration
will be responsible that their patient, payer and provider
interactions are carried out according to company, client and
federal guidelines.JOB SUMMARY:1. - Access Registration Tasks. - -
- - - - - - - - - - - - - - - - - - - - - - Exceed productivity
standards as outlined by business line - - - - - - - - - Complete
patient registration (post clinical triage of patient) by obtain
and verify health plan coverage - - - - - - - - - Accurately
document patient demographics and health plan information - - - - -
- - - - Support access registration, insurance verification and
authorization functions - - - - - - - - - Contact physician offices
and/or payers for follow-up on eligibility and authorizations and -
- - - - - - - - Maintain quality scoring and accuracy on all
accounts worked - - - - - - - - - Ability to work independently and
make responsible decisions - - - - - - - - - Completes timely
follow-up on assigned accounts to ensure no cash loss - - - - - - -
- - Demonstrates the ability to prioritize work with minimal
oversight to meet outlined goals - - - - - - - - - Acts as a
knowledge resource for team members - - - - - - - - - High level
understanding of client host system functions - - - - - - - - -
Clearly documents actions taken and next steps for account
resolution in patient accounting system2. - Ensure all accounts are
worked within client standards and Federal Regulations. - - - - - -
- - - - - Work within federal, state regulations,
department/division & all Compliance Policies - - - - - - - - - - -
- - - - - - - - - - - - - - - - - Maintain clear, concise, and
accurate documentation of all attempts and/or contacts made and
received for -accounts in accordance with company and client
specifications -3. - Maintain continuing education, training in
industry career development. - - - - - - - - - - Maintain current
knowledge of and comply with all federal and state rules and
regulations governing phone calls and collections including HIPAA,
FDCPA, Privacy Act, FCRA, etc. - - - - - - - - - Attend training
sessions as directed by management and disseminate to colleagues -
- - - - - - - - Integrate information obtained through training
sessions and policy changes immediately into daily routineMINIMUM
REQUIREMENTS: - - - - - - - - - High school diploma - - - - - - - -
- Minimum of 1 year of medical/physician office experience is
required - - - - - - - - - Minimum of 1 year of basic computer
skills to include MS Office apps: Outlook, Word, Excel - - - - - -
- - - (Additional equivalent education above the required minimum
may substitute for the required level of experience)PREFERRED
QUALIFICATIONS: - - - - - - - - - Demonstrate knowledge of
communication regulations relating to HIPAA and TCPA and other FCC
requirements - - - - - - - - - Experience with Insurance payers
(Medicare, Medicaid, Commercial, Workers Compensation) preferred -
- - - - - - - - Remote working experience - - - - - - - - -
Dedication to treating both internal and external constituents as
clients and customers, maintaining a flexible customer service
approach and orientation that emphasizes service satisfaction and
quality. - - - - - - - - - Proficient use of hospital registration
and/or billing systems, and Microsoft Word and Excel software
applications. - - - - - - - - - Ability to manage multiple tasks
simultaneously and adjust to issues as needed in a dynamic work
environment.All offers of employment are contingent on standard
background checks. Navient and certain of its affiliated companies
are federal, state and/or local government contractors. Should this
position support a Federal Government contract, now or in the
future, the successful candidate will be subject to a background
check conducted by the U.S. Government to determine eligibility and
suitability for federal contract employment for public trust or
sensitive positions. Positions that support state and/or local
contracts also may require additional background checks to
determine eligibility and suitability.EOE
Race/Ethnicity/Sex/Disability/Protected Vet/Sexual
Orientation/Gender Identity. Navient Corporation and its
subsidiaries are not sponsored by or agencies of the United States
of America.Navient is a drug free workplace.
Keywords: Navient, Honolulu , Patient Business Services Representative - Access Registration, Sales , Honolulu, Hawaii
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