Member Service Representative (Part-Time) - Mililani
Company: Navy Federal Credit Union
Location: Mililani
Posted on: May 3, 2025
Job Description:
Overview To provide members and prospective members the full
range of products and services offered by Navy Federal Credit Union
including depository accounts such as checking, savings,
certificate IRA, revocable trust and estate accounts; Lending
products; and credit/debit cards. To perform moderately complex
platform banking functions under supervision. Provide
assistance/training to lower level team members.This position is
eligible for the TalentQuest employee referral program. If an
employee referred you for this job, please apply using the
system-generated link that was sent to you.Responsibilities
- Analyze, research and resolve problems and discrepancies
related to member accounts/loans
- Assist members with submitting consumer/mortgage/equity loan,
overdraft protection and credit card applications
- Counsel current and prospective members about Navy Federal's
products and services
- Ensure cash and other negotiable instruments are handled
properly
- Identify opportunities to cross service products and increase
product penetration
- Perform platform banking functions
- Assist level I team members
- Understand and comply with federal and other regulations
relating to financial products and services
- May assist with Branch Office vault opening, closing and
balancing procedures
- May serve as a Branch Office and/or ATM vault custodian
- Perform other duties as assignedQualifications
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts
and services
- May be required to participate and complete specialized
training (in Business Services, IRA, MLO, notary, etc.), per
business need
- Effective active listening skills to accurately respond to
inquiries and account requests
- Effective organizational, planning and time management
skills
- Effective research, analytical, and problem solving skills
- Effective skill building effective relationships through
rapport, trust, diplomacy and tact
- Effective skill exercising initiative and using good judgment
to make sound decisions
- Effective skill maintaining composure in a high production and
changing environment
- Effective skill navigating multiple screens and PC applications
and adapting to new technologies
- Effective skill performing mathematical calculations and
working accurately with numbers
- Effective verbal and written communication skillsDesired
Qualifications
- Experience in member/customer service preferably in a call
center, retail banking or financial institution
- Experience in working in a credit union environmentHours:
Available Monday - Saturday, hours based on business needs.
Part-Time hours are typically 20-25+ hours a week. (Please note,
during training longer hours will be required)Location: 95-1830
Meheula Prkwy, Space C-7, Mililani, Hawaii 96789Based upon business
needs, this position may require working at or transferring
permanently to neighboring branches within a reasonable commuting
distance.*Candidates who complete an application for the position
will be sent a required online assessment to the email address
listed in the application. Please be sure to check your spam and
junk folders if you do not see the email in your inbox. Completing
the assessment is critical to ensure that your application is
considered, so please be sure to complete the assessment. To
receive assistance in resolving any technical issues with your
assessment, please contact our Infor assessment support team at
.About Us Navy Federal provides much more than a job. We provide a
meaningful career experience, including a culture that is
energized, engaged and committed; and fierce appreciation for our
teams, who are rewarded with highly competitive pay and generous
benefits and perks. Our approach to careers is simple yet powerful:
Make our mission your passion.* Best Companies for Latinos to Work
for 2024* Computerworld Best Places to Work in IT* Forbes 2024
America's Best Large Employers* Forbes 2024 America's Best
Employers for New Grads* Forbes 2024 America's Best Employers for
Tech Workers* Fortune Best Workplaces for Millennials 2024* Fortune
Best Workplaces for Women 2024* Fortune 100 Best Companies to Work
For 2024* Military Times 2024 Best for Vets Employers* Newsweek
Most Loved Workplaces * 2024 PEOPLE Companies That Care*
Ripplematch Recruiting Choice Award* Yello and WayUp Top 100
Internship ProgramsFrom Fortune. 2024 Fortune Media IP Limited. All
rights reserved. Used under license. Fortune and Fortune Media IP
Limited are not affiliated with, and do not endorse products or
services of, Navy Federal Credit Union.Equal Employment
Opportunity: All qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected Veteran.Hybrid Workplace: Navy Federal Credit
Union is a hybrid workplace, and details will be discussed during
your interview process.Disclaimers: Navy Federal reserves the right
to fill this role at a higher/lower grade level based on business
need. An assessment may be required to compete for this position.
Job postings are subject to close early or extend out longer than
the anticipated closing date at the hiring team's discretion based
on qualified applicant volume. Navy Federal Credit Union assesses
market data to establish salary ranges that enable us to remain
competitive. You are paid within the salary range, based on your
experience, location and market positionBank Secrecy Act: Remains
cognizant of and adheres to Navy Federal policies and procedures,
and regulations pertaining to the Bank Secrecy Act.
Keywords: Navy Federal Credit Union, Honolulu , Member Service Representative (Part-Time) - Mililani, Sales , Mililani, Hawaii
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