RX Region Director - Region 93 - Hawaii
Company: CVS Pharmacy
Location: Honolulu
Posted on: May 27, 2023
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Job Description:
Job DescriptionThe Region Director, Rx is a dynamic and
inspirational leader who plays a critical role in creating a
culture of differentiated patient care and business excellence in
pharmacies across their market with business oversight of up to 260
pharmacy retail locations and an average span of control of 10
direct reports and over 1,700 colleagues. The Region Director, Rx
has ultimate responsibility for patient satisfaction and business
success in their market. An inspiring coach and leader of people,
the Region Director, Rx is focused on building and developing a
team of District Leaders who grow the business in their markets
through their consistent delivery of our Purpose by leading with
heart. Specifically, the Region Director, Rx partners with and
coaches their District Leaders to inspire their teams to deliver on
the core business with excellence, embrace change in an evolving
omnichannel ecosystem, and launch new healthcare programs and
services to keep our communities healthy and engaged with our
brand. The Region Director, Rx brings deep, firsthand knowledge of
retail pharmacy operations to help their teams grow the business
through expanded services, identify and address performance
opportunities, and comply with all required Company policies and
requirements, keeping safety a top priority. A model for all CVS
store colleagues, the Region Director, Rx also lives our Heart at
Work behaviors, and sets the bar in their market by their
consistent examples. To enable sustainable market success, the
Region Director, Rx is specifically responsible to: Cultivate and
maintain a healthy Region talent pipeline, including overseeing the
development of Region Director, Rx Emerging Leaders and career
progression for emerging talent to maintain a strong District
Leader bench and, within their Districts, a robust Pharmacy Manager
succession strategy Set and communicate Region priorities in an
engaging and inclusive manner, based on Corporate and Divisional
direction; ensure District Leaders and Region support partners
understand the "why" behind new services, initiatives and goals and
are able to engage their teams to embrace and lead through change
Conduct regular formal and informal check-ins with all District
Leaders to track progress against business and developmental goals
building a strong relationship and inspiring trust Improve
Region-level store performance measures (e.g., scripts, service,
patient care, etc.) by coaching District Leaders to identify and
address root-cause barriers to success and redefine mindsets and
behaviors with their team and support partners (i.e., DSPL/DPC)
Oversee community responsibility and drive implementation of
compliance initiatives at a state and Region level Grow the
pharmacy business by instilling a growth mindset in leaders to
embrace new healthcare formats, differentiated services, and
innovative ways to improve the patient experience Partner across
business lines to foster a true one team mindset through exporting
and importing talent as appropriate to drive our total Company and
business strategies forward Connects greater Region support network
to the strategy and vision to drive positive outcomes and mitigate
risk - including HR, Asset protection, Patient Safety and others as
neededPrimary Job Duties & Responsibilities:People Leadership &
Development: Cultivate the Region talent pipeline, including
oversight and development of District Leaders and RDEL, Rx Manage
succession plans and promote Region and District-level staffing to
meet overall colleague and business needs Oversee relationship with
Region training leaders to ensure the consistent delivery and
completion of all colleague training programs, emphasis on required
training for licensure(s) Oversee District Leaders to ensure
appropriate staffing and scheduling of colleagues to meet patient
demand and improve colleague engagement Drive relationships with
Corporate and Region stakeholders and support partners to advance
the needs of local market leaders and to improve upon colleague
and/or customer experience Create a culture of recognition,
empowerment, development, and inclusion that attracts and retains
talent at all levels Identify, mentor, and develop future District
and Region Leadership talent Deliver timely performance reviews and
targeted and purposeful coaching and counseling for individual
District Leaders as neededBusiness / Financial Planning: Develop
and execute business plans and strategies to deliver on all
business performance measures, e.g., P&L, scripts-to-budget,
immunizations, MCP, payroll management, etc. Actively review
business reports to derive insights about Region and District
performance; utilize metrics as a tool to diagnose root cause and
inform the creation of both short and long-term strategies Develop
a deep understanding of the competitive landscape and business
trends, using this information to proactively plan for risk and
capitalize on opportunities Operate with strong business acumen and
have accountability for the overall P&L for the retail
pharmacies within your Region.Operations: Set and communicate
market goals in an engaging and inclusive manner Set and execute
through District Leaders our patient care strategy including, but
not limited to, immunizations and adherence programs, etc. Engage
District Leaders to deliver against new and existing programs and
services with excellence through their teams Champion
differentiated patient care and service at all levels, model
behaviors that exhibit this Ensure District Leaders equipped to
drive compliance with community responsibility activities and all
relevant Company policies and obligations Inspire District Leaders
to cultivate strong foundations in patient safety, compliance and
quality through maintaining store adherence to BOP rules and
regulations, audit procedures and educating on DUR best
practices.Portfolio Growth: Lead teams to drive value for the brand
through flawless execution of programs that impact more than one
District (ReadyFill, ScriptSync, etc.) Provide market-specific
input to development and execution of omnichannel strategy; oversee
implementation of omnichannel programs (Rx delivery, etc.)
effectively to drive patient engagement and loyalty Prepare DLs to
launch new store formats with excellence to build and evolve the
brand Implement strategies that will enhance the efficiency and
effectiveness of the retail pharmacy operations to include
colleague engagement, patient service, safety, community
responsibility, inventory controls, asset protection, P&L
performance, Rx vendor relationships, and real estate.Pay RangeThe
typical pay range for this role is:Minimum: 131,500Maximum:
289,300Please keep in mind that this range represents the pay range
for all positions in the job grade within which this position
falls. The actual salary offer will take into account a wide range
of factors, including location.Required Qualifications 5+ years of
experience leading others in a highly competitive retail multi-unit
setting Consistent record of building successful teams and
developing key talent Demonstrated ability to lead a large
organization and manage multi-million-dollar business unit to
achieve business results Demonstrated ability to understand and
break down highly complex situations to deliver impactful solutions
in real time. Track record of actively taking on issues in a
decisive manner, while keeping broader organizational dynamics in
mind and empowering your leaders to obtain results through building
behaviors. Ability to think about the impact of decisions on the
broader enterprise. Demonstrated abilities to lead under pressure,
adapt to changing dynamics, and find solutions that satisfy
multiple 'customers' of the business. Strong time management
skills, evidenced by experience being accountable to multiple
deliverables on staggered deadlines Strong personal integrity and
judgment, including a track record of managing highly sensitive or
highly visible business matters Strong communication skills in both
formal and informal writing and speech Demonstrated growth mindset
and willingness to learn and accept feedback Proficiency in
Microsoft Word, Excel, PowerPoint, and Outlook Ability to travel
regularly in Market or as needed, up to 75%COVID
RequirementsCOVID-19 Vaccination RequirementCVS Health requires
certain colleagues to be fully vaccinated against COVID-19
(including any booster shots if required), where allowable under
the law, unless they are approved for a reasonable accommodation
based on disability, medical condition, religious belief, or other
legally recognized reasons that prevents them from being
vaccinated. You are required to have received at least one COVID-19
shot prior to your first day of employment and to provide proof of
your vaccination status or apply for a reasonable accommodation
within the first 10 days of your employment. Please note that in
some states and roles, you may be required to provide proof of full
vaccination or an approved reasonable accommodation before you can
begin to actively work.Preferred Qualifications 5+ years of
experience as a multi-unit manager 1+ year of experience in CVS
field role(s) and/or passion for our purpose Pharmacist
licenseEducation High School Diploma or General Equivalent
Development (GED) Bachelors, Master's, or PharmD Degree
preferredBusiness OverviewBring your heart to CVS Health Every one
of us at CVS Health shares a single, clear purpose: Bringing our
heart to every moment of your health. This purpose guides our
commitment to deliver enhanced human-centric health care for a
rapidly changing world. Anchored in our brand - with heart at its
center - our purpose sends a personal message that how we deliver
our services is just as important as what we deliver. Our Heart At
Work Behaviors support this purpose. We want everyone who works at
CVS Health to feel empowered by the role they play in transforming
our culture and accelerating our ability to innovate and deliver
solutions to make health care more personal, convenient and
affordable. We strive to promote and sustain a culture of
diversity, inclusion and belonging every day. CVS Health is an
affirmative action employer, and is an equal opportunity employer,
as are the physician-owned businesses for which CVS Health provides
management services. We do not discriminate in recruiting, hiring,
promotion, or any other personnel action based on race, ethnicity,
color, national origin, sex/gender, sexual orientation, gender
identity or expression, religion, age, disability, protected
veteran status, or any other characteristic protected by applicable
federal, state, or local law. We proudly support and encourage
people with military experience (active, veterans, reservists and
National Guard) as well as military spouses to apply for CVS Health
job opportunities.
Keywords: CVS Pharmacy, Honolulu , RX Region Director - Region 93 - Hawaii, Executive , Honolulu, Hawaii
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