General Manager
Company: ASM Global-SMG
Location: Honolulu
Posted on: May 28, 2023
Job Description:
- for "essential" or "functional" purposes, such as to enable
certain features of our Digital Services (for example, to allow a
customer to maintain a basket when they are shopping at an online
store);
- for "analytics" purposes, such as to analyze the traffic to and
on our Digital Services (for example, we can count how many people
have looked at a specific page, or see how visitors move around the
website when they use it, what website they visited prior to
visiting our website, and use this information to understand user
behaviors and improve the design and functionality of the website);
and
- for "retargeting" or similar advertising or commercial
purposes, such as:The use of these technologies by third parties
may be subject to their own privacy policies and is not covered by
this Policy, except as required by law. We may also use your
Identity Data, Device/Network Data, Inference Data and Contact Data
collected in this context for Commercial Purposes.REPORTS TO:
Regional Manager/Regional Vice PresidentSummary As the world's
leading venue management company and producer of live event
experiences, ASM Global is the preeminent management and content
partner with over 350 venues worldwide. Operating and investing in
the world's most important stadiums, arenas, convention centers,
and theaters requires unmatched dedication and the most profound
expertise. Our focus is YOU! Through investments in growth,
resources, and technology we strive to enhance the experience of
our internal Team Members and to continue creating amazing live
experiences for the guests that we serve. This individual will be
responsible for overall management, promotion and operation of the
facility including purchasing, booking, marketing, finance, human
resources, food and beverage, box office, advertising, security,
production, maintenance, parking, and related operations by
performing the following duties personally or through
subordinates.Essential Duties and Responsibilities
- Maintains active contact with the Client/Contract
Administrator. Monitors ASM compliance with all provisions of the
services contract.
- Aggressively promotes the use of the facility to maximize its
utilization.
- Negotiates lease agreements as determined necessary and in the
best interests of the facility.
- Negotiates contracts and agreements with event organizers,
hosts, managers, and agents.
- Establishes and maintains effective working relationships with
the Client/Contract Administrator, tenants, government departments
and agencies, entertainment/convention industry, community, and
civic organizations to encourage continual and regular use of the
facility.
- Coordinates facility involvement with Convention and Visitors
Bureau, as well as other appropriate destination marketing
agencies.
- Assures the coordination, implementation and administration of
specific plans and programs prescribed by corporate directives, to
include matters of training and development; quality assurance;
energy efficiency; safety/emergency procedures, crowd control and
crisis management procedures, or other areas as needed.
- Develops and implements facility goals in accordance with the
management contract, the Client's objectives, corporate policy, and
good business practice.
- Prepares and maintains required and necessary reports/records
for the Client/Contract Administrator and for the Corporate
Office.
- Plans, organizes, coordinates, and directs all activities and
personnel engaged in maintaining and operating the facility.
- Assists and coordinates with the development of the annual
operating calendar, activity schedules, projections for attendance
and/or revenue.
- Conducts marketing, budgeting, and weekly staff meetings.
- Directs the development and administers the execution of
operating and marketing financial plans and documents; to include
operating revenue and expense budgets; capital expense plans and
budgets.
- Provides for control of day-to-day operations; assuring the
coordination of plans, programs, and events; conducts post-event
operational and financial review and analysis.
- Provides final approval of all contracts and agreements with
suppliers, promoters, and tenants for necessary activities and
services at the facility.
- Provides or coordinates for timely and effective response to
directives and requests received from internal and external
organizations, agencies, departments, and individuals; assures and
maintains the integrity of the facility and ASM in all forms of
communication and personal contacts.
- Oversees and advises Human Resources on any necessary
revisions/modifications to the staffing plans, including number and
types of employees, essential functions, salaries, and
benefits.
- Assures the administration of personnel and the operation of
plant and facilities are conducted in accordance with applicable
local, state, and federal regulations.
- Evaluates facility practices and recommends improvements to
better reflect the needs of the Client and the facility, and/or to
improve the efficiency and safety of operations, in compliance with
ASM policies and procedures.
- Responsible for recruiting, training, supervising, and
evaluating administrative and supervisory staff.
- Establishes and maintains effective working relationships with
the tenants, employees, union representatives and the general
public. Supervisory Responsibilities
- Marketing, Operations, Food & Beverage Departments, or other
facility departments. Is responsible for the overall direction,
coordination, and evaluation of these units. Carries out
supervisory responsibilities in accordance with ASM's policies and
applicable laws. Responsibilities include interviewing, hiring, and
training employees; planning, assigning, and directing work;
appraising performance; rewarding; disciplining employees in
conjunction with Human Resources; addressing complaints and
resolving problems.Qualifications
- To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
- Ability to prioritize multiple projects and meet strict
deadlines
- Ability to work under minimal supervision
- Ability to work flexible hours, including nights, weekends, and
holidays in addition to normal business hour as needed
- Must have professional attitude and appearance Education and/or
Experience
- Bachelor's Degree (BA) from a four-year accredited college or
university with major course work in business or public
administration or related fields facility of similar size and
description or, equivalent combination of education and
experience
- Experience in contract negotiation, business law, purchasing
procedures, and supervising personnel
- Experience in labor relations and union contracts, if
applicable Knowledge, Skills, and Abilities
- Excellent communication and interpersonal skills and
organizational ability
- Ability to work with and maintain highly confidential
information is required
- Ability to work simultaneously with a broad variety of vested
interest groups and to foster a cooperative environment
- Demonstrated knowledge of the principles and practices used in
the successful management of entertainment or convention facilities
of a similar description
- Ability to anticipate problems and implement immediate
corrective action
- Ability to perform effectively under significant pressure
typically associated with meeting the demands and timetables of the
entertainment industry
- Considerable knowledge of event solicitation and presentation,
public relations, advertising and media relations and event
planning
- Considerable knowledge of safety regulations and other federal,
state, or local laws and regulations
- Strong orientation towards hospitality/customer service for the
meeting, convention, and entertainment industry
- Basic knowledge of facility operating standards, building
maintenance, custodial, personnel and office management
- Effective supervisory skills. Ability to deal effectively with
human resource and personnel problems; to deal constructively with
conflict; to motivate, provide counsel and execute applicable
solutions
- Ability to manage a facility of same size and type -
- To perform this job successfully, an individual should have
some knowledge of computers; knowledge of Spreadsheets and Word
Processing and standard office equipment is helpful.NOTE:The
essential responsibilities of this position are described under the
headings above. They may be subject to change at any time due to
reasonable accommodation or other reasons. Also, this document in
no way states or implies that these are the only duties to be
performed by the employee occupying this position.ASM GLOBAL is an
Equal Opportunity/Affirmative Action employer, and encourages
Women, Minorities, Individuals with Disabilities, and protected
Veterans to apply. VEVRAA Federal Contractor.About UsOur Work
Experience is the combination of everything that's unique about us:
our culture, our core values, our company meetings, our commitment
to sustainability, our recognition programs, but most importantly,
it's our people. -Our employees are self-disciplined, hard working,
curious, trustworthy, humble, and truthful. They make choices
according to what is best for the team, they live for opportunities
to collaborate and make a difference, and they make us the #1 Top
Workplace in the area.
Keywords: ASM Global-SMG, Honolulu , General Manager, Executive , Honolulu, Hawaii
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