Member Relationship Supervisor
Company: University of Hawaii FCU
Location: Kapolei
Posted on: August 3, 2022
Job Description:
We re excited to announce our new location coming soon at the
Kapolei Commons Shopping Mall and we are NOW HIRING friendly faces
with strong customer service skills, JOIN US! DO YOU WANT TO MAKE A
DIFFERENCE?Join a spirited, dynamic team with Hawai i s leading
credit union as we make a difference in our community - providing
financial value, exceptional service, and state-of-the-art
convenience to our members.Employee BenefitsIn addition to
competitive pay, we are proud to offer a comprehensive benefits
package.
- Paid Employee Medical And Dental Insurance; UHFCU pays 100% Of
The Base Employee Coverage
- Medical and Dental Plan Premium Waiver Option
- Eleven (11) Company Paid Federal Holidays Plus Four (4) Company
Paid Personal Holidays
- Eligible to Earn Ten (10) Days Paid Vacation; Increases With
Years Of Service
- Paid Sick Leave
- 401(k) Retirement With Employer Match And Profit Sharing
- Employee Loan Discount
- UHFCU Subsidizes 50% For Monthly Bus Pass
- Flexible Spending Accounts: Healthcare and Dependent Care
(Pre-Tax Benefit)
- Credit Union-Paid Benefits Such As Group Term Life With
AD&D Insurance, Long Term Disability Insurance And Long Term
Care Insurance
- Employee Assistance Program (EAP)
- Internal and External Professional Development
Opportunities
- And Many More!Position Title: Member Relationship Supervisor
Department: Kapolei Branch FLSA Classification: Exempt Reports to:
Member Relationship Manager Position Purpose:Assist the Member
Relationship Manager with the overall operations of the branch.
Assume responsibility for the branch when the manager is absent.
This is a high member contact position that assists members by
processing transactions and actively cross-sells credit union
products and services. Ensures all operational support functions
are accurately performed in accordance with established policies
and procedures. This position is responsible for assisting with the
direction and administration of the Branch member service, new
accounts and lending operations.Essential Functions:
- Assist the Branch Manager with the operations of the branch.
Schedule staff, answer routine to complex questions on products and
services, policies, or rules and regulations.
- Assist the Branch Manager with branch security at all levels to
include open/close of the facility and vault. Ensure that staff
receives on-going training on security and robbery procedures.
- Apply policies and procedures for the branch.
- Provide back-up assistance in member services. May function as
head teller or service representative on an as-needed basis,
filling in for peak coverage or shortages.
- Monitor work of branch staff to ensure highest level of quality
service to members.
- Act as a loan officer with an assigned level of authority.
- Provide input into performance reviews of branch staff.
- Assist staff or members in solving complex account
problems.
- Maintain a cross-selling environment within the branch.
- Hold periodic staff members to discuss areas needing
improvement, changes in procedures, new developments, or services,
and to present general information. Encourage the exchange of
ideas.
- Manage and recommend the purchase of equipment and
supplies.
- Act as a Branch manager in the absence of that person.
- Provides training to new and existing department staff, as
needed and ensures cross-training of staff.
- Assists in planning and assigning duties for the
department.
- Performs other duties as required.Performance Standards:
- Plans effectively, anticipating issues, taking the initiative
to address issues, and developing innovative approaches to
resolving issues.
- Consistently display timeliness in the management of
projects
- Demonstrate professionalism by exercising sound judgment and
creativity and by representing the credit union in a positive
manner.
- Be a trusted source of clear and accurate information to the
branch staff and members
- Reports completed as required.
- Specific goals and objectives for the department are met in a
consistent and timely manner.
- Timely reporting to management.
Qualifications:Education/Certification: High school diploma, GED,
college degree or equivalent work experience required. Required
Knowledge: Must be proficient in MS Office Suite.Thorough knowledge
of member services and products Knowledge of credit union loan
services, policies, and procedures. Understanding of lending
standards and documentation Knowledge of consumer lending
practices. Experience Required: Five to six years prior experience
in supervising full-service branch operations. Credit union
industry experience a plus. Skills/Abilities: Able to multi-task,
work under pressure and meet deadlines. Excellent customer service
& interpersonal skills. Able to work in a fast-paced environment.
Effective and clear verbal and written communication skills.
Excellent coaching and mentoring skills.Excellent analytical,
creative, and problem-solving skills. Able to work independently
and make sound decisions.Notary Public License.Activities and
Requirements of this Position:Repetitive Motion: Movements
frequently and regularly required using wrists, hands, and/or
fingers.Communication Skills: Must frequently convey detailed or
important instructions of ideas accurately and quickly.Visual
Abilities: Average visual acuity necessary to read, prepare and
inspect documents or products.Hearing: Able to hear average or
normal conversations and receive information.Physical Strength:
Sedentary work (sitting most of the time). Able to lift and carry
up to 25 lbs. Reasoning Ability: Able to apply common sense
understanding to carry-out detailed instructions and to deal with
problems involving variables.Mathematics Ability: Able to perform
basic math skills including adding, subtracting, multiplying, and
dividing using a calculator.Language Ability: Able to write complex
sentences using normal word order with present and past tenses, as
well asa command of the English vocabulary. Working
Conditions:Air-conditioned, smoke-free office setting. Attendance
Requirements:Please note that scheduled attendance requirements may
change due to business needs.Business Hours:Monday through
Saturday. Business hours are subject to change. Must be able to
work additional hours, weekends, and holidays as needed.
PI
Keywords: University of Hawaii FCU, Honolulu , Member Relationship Supervisor, Other , Kapolei, Hawaii
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