Customer Experience Specialist

Company: Avis Budget Group
Location: Fort Shafter
Posted on: February 22, 2026

Job Description:

Join Avis Budget Group, a leader in the mobility solutions sector, with a renowned presence through our esteemed brands: Avis, Budget, and Zipcar. We are excited to offer an opportunity for a dedicated Customer Experience Specialist to enhance our customer interactions and satisfaction across all service touchpoints. This role involves direct engagement with customers to resolve issues, gather feedback, and ensure a seamless rental experience, aligning with our commitment to innovation and supreme service standards. Respond to customer inquiries via multiple channels including phone, email, and live chat Resolve issues with rental bookings, pricing, and availability in a timely and accurate manner Collect and analyze customer feedback to propose improvements in services and rental processes Coordinate with internal teams to ensure customer requirements are met efficiently Maintain a thorough knowledge of all products, services, and promotional offerings Facilitate the reservation and booking process, ensuring a smooth customer experience Strong communication and interpersonal skills Proficiency with CRM software and database systems Ability to handle stressful situations and resolve conflicts Analytical skills to assess customer feedback and implement improvements Medical Insurance Dental Insurance 401k Certification in Customer Service Management (CSM) preferred

Keywords: Avis Budget Group, Honolulu , Customer Experience Specialist, Customer Service & Call Center , Fort Shafter, Hawaii